Ink

Greetings Admiral, do you mean you still use the launcher version? Please make sure to check your email that you specified on purchase, there should be a mail from Xsolla with the Steam key. Make sure to check spam/junk folders as well. If you can't find your Steam key there, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game. Here is guide on how to install and use Steam

Greetings Admiral. You do not need to buy another copy of the game if you bought it before. Please make sure to check your email that you specified on purchase, there should be a mail from Xsolla with the Steam key. Make sure to check spam/junk folders as well. If you can't find your Steam key there, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game

Greetings Captain, please try this flow: Please try to reinstall the game according to the flow: 1. Uninstall the game from Steam 2. Make sure there is no Naval Action folder remaining in Steam\steamapps\common\ folder (shift-delete Naval Action folder otherwise) 3. Delete temporary NA files by this workaround: https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624 4. Delete NA folder in registry by this workaround: https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ 5. Reinstall the game in Steam

Greetings Admiral. The key should be delivered by now

Greetings Admiral. Please contact me on ink@navalaction.com from the new email and include your old email address and the one you use for the launcher version

Admirals, This is a known issue that we plan to address in upcoming patches. Before that we advice to wait without clicking buttons being in the loading screen. It will load eventually, on average it can take max. 10-12 minutes.

Admiral, please contact me on ink@navalaction.com from the email that was used to purchase the game

Admiral, please contact me on ink@navalaction.com from the email that was used to purchase the game

The key should be sent soon

Hello, please contact me on ink@navalaction.com from the email that was used to purchase the game

Greetings Admiral, please clarify if you got your key or the problem is still unresolved?

Greetings Admiral, is the problem still there or you got your key?

Greetings Admiral, Please check private forum message

Admiral, please contact me on ink@navalaction.com from the email that was used to purchase the game

Admiral, please contact me on ink@navalaction.com from the email that was used to purchase the game

Greetings General, what kind of update do you mean? Recently there were no updates

Admiral, replied you here:

Admiral, please contact me on ink@navalaction.com from the email address that was used to purchase the game

No problem, the topic is closed.

Greetings Admiral! Apologies for the inconvenience caused. Refunds are handled by Xsolla, you can contact them either by 24/7 live chat available at help.xsolla.com or email support@xsolla.com but first lets try to solve your problem, please clarify the following: 1) Are you running the game via Steam or a separate launcher provided by Xsolla (if you can't find your Steam key, please contact me on ink@navalaction.com from the email that was used to purchase the game). 2 What are your PC specs? (CPU, video card, memory etc.)

Admiral, please contact me on ink@navalaction.com from the email address that was used to purchase the game

Admirals, please contact me on ink@navalaction.com from the email that was used to purchase the game

Admiral, please contact me on ink@navalaction.com from the email that was used to purchase the game

Greetings Admiral. We suggest to move over to Steam and play the game there, if you have not received your Steam key, please contact me on ink@navalaction.com from the email address that was used to purchase the game.

Greetings Admiral. We suggest to move over to Steam and play the game there, if you have not received your Steam key, please contact me on ink@navalaction.com from the email address that was used to purchase the game.