Ink

I'm glad the problem is solved!

Admiral, were you able to play the game in the past? As the first workaround, please try to fully reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Admiral, Your Steam keys will be sent to you once keys are available on Steam: https://steamcommunity.com/app/1069660/discussions/0/3191360735171280249/ - here is the information For now you can continue to play the launcher version, Steam keys should be given quite soon. If you can't find a link to download the launcher version please try to contact me at ink@navalaction.com from email address that was used to purchase the game

Admiral, Your Steam keys will be sent to you once keys are available on Steam: https://steamcommunity.com/app/1069660/discussions/0/3191360735171280249/ - here is the information For now you can continue to play the launcher version, Steam keys should be given quite soon. If you can't find a link to download the launcher version please try to contact me at ink@navalaction.com from email address that was used to purchase the game

Greetings Admiral, Please try to fully reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Please send me information about your purchase (exact date, receipt number, etc.) on ink@navalaction.com from the email address that was used to purchase the game

Admiral, unfortunately, no. You need a card that supports DirectX11 features

Did they help to resolve the problem?

Greetings Admiral. Please be so kind and contact Xsolla support team directly for questions related to refund. They are available at help.xsolla.com (24/7 live chat) or email support@xsolla.com

Greetings Admiral! Your Steam key will be sent to you once keys are available on Steam: https://steamcommunity.com/app/1069660/discussions/0/3191360735171280249/ - here is the information

Admirals, Your Steam keys will be sent to you once keys are available on Steam: https://steamcommunity.com/app/1069660/discussions/0/3191360735171280249/ - here is the information

Greetings Admiral, please contact me at ink@navalaction.com from the email address that was used to purchase the game

Are you sure you did send it to the correct address? (ink@navalaction.com) Please provide your email address in the private forum message

Admiral, is the problem still there?

Greetings Admirals! Your Steam keys will be sent to you once keys are available on Steam: https://steamcommunity.com/app/1069660/discussions/0/3191360735171280249/ - here is the information

Greetings Admiral! Your Steam key will be sent to you once keys are available on Steam: https://steamcommunity.com/app/1069660/discussions/0/3191360735171280249/ - here is the information

Admiral, we will check the case, thank you for the report

Admiral, probably you are under blockade and have much fewer ships than the enemy?

You just download the launcher on the new PC, install it, login under your login name and install the game, now you are ready to play. You can play on as many devices as you wish, but only one instance at a time. Link to download the launcher should be available in the billing email from Xsolla, if you can't find it, contact me at ink@navalaction.com from email address that was used to purchase the game

Greetings Admiral, please contact me at ink@navalaction.com from email address that was used to purchase the game

To clarify, try to expand Options menu and complete full repair, does it help you?

Admiral, please post such posts in the support section: https://forum.game-labs.net/forum/179-support/ Please try to fully reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral, This is a known issue that we plan to address in one of the next updates

Admirals, thank you for the report, the bug will be fixed

Have you tried to run as administrator? This is a strange (specific) problem somehow related to your PC particularly, otherwise it would affect a lot of players as well