Ink

Greetings Admiral. Could you please try follow this guide and contact Xsolla support team: Capture a screenshot with the problem, or a short video showing the problem Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 16.09.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video. Please keep us updated on the problem, hope it will be resolved soon

Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Admiral, if you can't find a link to download the launcher, please contact me at ink@navalaction.com from email address that was used to purchase the game

Greetings Admiral. If you pre-ordered the game your Steam key will be sent to you once Ultimate Admiral: Dreadnoughts is available on Steam to download

Greetings Admiral. Could you please clarify if you tried to reinstall the game?

Admiral, right now there is no information on fix of the problem, please use the workaround until further notice

Greetings Admiral, Please contact me on ink@navalaction.com from email that was used to purchase the game

Admiral, I'm glad the problem was solved!

Greetings Captain. Please check this news: https://store.steampowered.com/news/app/311310/view/3012324802828516870

Please contact me on ink@navalaction.com from email that was used to purchase the game

Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Could you please try this workaround from a player that faced the same issue in the past:

Greetings Admiral, could you please clarify if you have enough disk space to install the game?

Admiral. If the problem happens again, please locate output_log text file from here: C:\Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data and send it to me at ink@navalaction.com with the description of your problem (or simply copy the link of this thread)

Greetings Admiral. If the problem happens again, please locate output_log text file from here: C:\Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data and send it to me at ink@navalaction.com with the description of your problem (or simply copy the link of this thread)

Naval Action is an online multiplayer game, Sea Legends aims to be single player experience mostly

Greetings Admiral. If your game crashed and you got "in Game" status instead of "Play" - please start the launcher and leave it alone for about 3-5 minutes - the status will be changed back to "Play" This problem will be completely gone once the game moves to Steam

Greetings Admiral. If you can't find the link to download, please contact me on ink@navalaction.com from the email address that was used to purchase the game

Greetings Max, for some reasons google mail considered your mail as a spam and moved it to the spam folder, apologies for the inconvenience, I've replied to you now

Greetings Admiral! Could you please clarify if the problem still there? Have you tried to re-download the installation file? Also, do you have enough space of your disk to install the game? Is Windows up to date? If the problem still there, please try to contact Xsolla support, Contact Details: Support Email: support@xsolla.com 24/7 Live Chat: http://help.xsolla.com Please keep us updated on the issue

Please check your mailbox, everything should be fine now

Greetings Admiral. Please contact me at ink@navalaction.com from the email address that was used to purchase the game

Greetings Admiral, could you please clarify if you tried to verify integrity of game files by running "Repair" tool available under "Options" button? Or simply reinstall the game?

Greetings Admiral. Most likely the username is your email address that was used to purchase the game

Greetings Admiral! Could you please clarify if you use Citrix Workspace software? If so, please check the workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"