Ink

I'm glad to help!

Glad to hear the problem is gone!

Greetings Captain. Game Labs forum is no longer used for support assistance for Naval Action. Please follow either Steam support forum at https://steamcommunity.com/app/311310/discussions/2/or join Naval Action official discord server at https://discord.gg/WsxaUse As an exception, most likely you are using Citrix workspace software, if so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Greetings Admiral. Could you please clarify if the problem still there?

Greetings Admiral. Please contact me at ink@navalaction.com from your email address that you used to purchase the game

Greetings Admiral! Is the problem still there? Please try to contact Xsolla live chat support available at help.xsolla.com If you can't find solution with Xsolla, please contact me on ink@navalaction.com from the email address that was used to purchase the game

Thank you. Please always report cases (via CTRL+J) that looks like a bug or a problem

Greetings Admiral. Did you report the case via CTRL+J?

Greetings Admiral. Steam version is not yet available. You can continue to use the launcher version. Do not worry - the day UA: Dreadnoughts is available to be downloaded on Steam - you will receive your Steam key.

Please contact me on ink@navalaction.com from email that was used to purchase the game

Greetings Captain. Unfortunately clan thievery is only clan's responsibility

Greetings Admiral. Please check this guide:

Most likely the launcher is blocked by firewall or antivirus program, please try follow this guide: Capture a screenshot with the problem, or a short video showing the problem (the one you posted is good enough) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 30.07.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video. Please keep us updated on the problem, hope it will be resolved soon

Greetings Admiral. Could you please clarify if the problem still there? If so, please try to contact Xsolla support via 24/7 live chat available on help.xsolla.com

Greetings Admiral. Once the game is available on Steam you will receive your Steam key to activate and play within Steam. For now the only way to play the game is to using the launcher

Greetings Admiral. Could you please clarify if you were able to play in the past and only recently got this issue. or you just installed the game? If the problem is still there, make sure the launcher is not blocked by antivirus or firewall program

Greetings Admiral. If your game crashed and you got "in Game" status instead of "Play" - please start the launcher and leave it alone for about 3-5 minutes - the status will be changed back to "Play"

Could you please clarify if performance drop happens once you alt-tab? How many applications you run in the the same time with the game? Please also test to only run the game and no other application in the background - is the problem still there?

Greetings Admiral. As the first workaround, please try to completely reinstall the game: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral. Are you sure your video card or processor are not overheating?

Greetings Captain. You do not need to redeem the key if it was already activated in the past, you need to login to your already existed account, there is an option in the launcher to recover your password. It seems you just created a new account and tried to activate already used key. If you still cannot recover your password, please try to contact Xsolla support via 24/7 live chat at help.xsolla.com

Greetings Admiral, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game

Admiral, please contact me at ink@navalaction.com from the email address that was used to purchase the game

Admiral, information has been sent on the mentioned email address. Hope everything is ok now

Please try this workaround and create new shortcut: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ There is launcher.exe file, right click on it and make a shortcut Move it to the desktop