Ink

Greetings Captain. Main discussion platform is the official Naval Action discord now: https://discord.gg/WsxaUse or Steam forums: https://steamcommunity.com/app/311310/discussions/

Admiral, If the problem still there, please follow this instruction: Capture a screenshot with the problem, or, preferably, a short video showing the problem Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 15.06.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video. Please keep us updated on the problem, hope it will be resolved soon.

Greetings Admiral. The problem is being fixed, thank you for the report

Greetings Admiral. This is a known minor issue, will addressed eventually according to our priority list

Admiral, the launcher could be hidden in the system tray (in the bottom right part of WIndows, around clock), or you can check that in the Windows task manager there is no "launcher" process (if so, just end it).

Greetings Admiral. Please contact me at ink@navalaction.com from email address that was used to purchase the game.

Greetings Captain. Game Labs forum is no longer used for support assistance for Naval Action. Please follow either Steam support forum at https://steamcommunity.com/app/311310/discussions/2/or join Naval Action official discord server at https://discord.gg/WsxaUse As an exception, most likely you are using Citrix workspace software, if so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Admiral, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game

Greetings Admiral. Please follow this guide:

Admiral, is the problem still there? If you experience issues with Xsolla support, please contact me at ink@navalaction.com

Admiral, could you please clarify what is your CPU?

Admiral, please clarify: 1)Does this error happen in custom battle, after creating a big battle? 2) Does it happen in a particular mission? 3) Have you tried to leave the game for some minutes to check if the battle start after long delay?

Greetings Captain, please accept the server rules by clicking on the emote in #server-rules channel, additional channels will appear. After that follow instructions mentioned in the #royal-society-invites

As the first workaround, please try to completely reinstall the game: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral! Please try to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Admiral, nice to hear the problem is gone!

Greetings Admiral, as the first workaround please try to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral! Could you please clarify is your Windows up to date?

Greetings Admiral! Could you please clarify if you tried to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral! Could you please clarify if you tried to send in-game report by F11 button? If you did not, please do

Admiral, glad you've resolved the problem!

Greetings Admiral. Could you please clarify what version do you play? Please try to verify integrity of game files by clicking on "Repair" by click and expanding "Options" button in the launcher

Admiral, is everything ok?

Greetings Admiral! Please be so kind and check this guide: Perhaps you did misstyle your email address in the receipt, Xsolla support should help you. If you can't find a solution with Xsolla, please contact me at ink@navalaction.com

You are welcome! Glad the problem is solved