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Admiral, I'm afraid PC specs are way too low to run the game properly

Please try to update/reinstall video card drivers

Admiral, could you please try to reinstall/update GPU drivers?

Admiral, apologies for the inconvenience. I hope the problem will be resolved once you contact Xsolla support team (https://forum.game-labs.net/topic/39104-game-executable-not-found/?do=findComment&comment=754712) As soon as the game is available on Steam you will receive your Steam key in the email that was used to purchase the game

Greetings Admiral. It seems there were Game Labs entry because the game was not installed in the launcher. Could you please contact Xsolla support team directly via this guide: And please keep me updated on the problem

Greetings Admiral. Please be so kind and provide your PC specifications

Could you please try to Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\Ultimate Admiral Dreadnoughts Open the folder, find settings file and delete it. Then start the game and check if the problem persists

Greetings Admiral. Please click on the mail address in the top right section of launcher and click on "Settings", then deactivate the "Use a P2P connection" option as shown on the screenshot https://imgur.com/a/VkMQIji

Glad the problem is solved!

Please provide PC specs as the first step. Have you managed to play the game in the past without problems you described?

no, account remains, you just re-download the game under the same account

Admiral, please wait until the fix is live or you can try this workaround: when windows attempts to close the application, try to wait for the app to respond without clicking any button - app shall respond

Please try Ctrl+Alt+Shift+Z

Please provide full specifications of your PC/laptop

Admirals, the fix is ready and being tested internally before going live

Greetings General! Could you please clarify what version have you bought: https://apps.apple.com/app/ultimate-general-gettysburg/id896133705 or https://apps.apple.com/app/ultimate-general-gettysburg/id913585516 the first one is for MacOS, the second one is for Ipad

Nice to know the problem is gone

Could you please provide your PC specs and also try to close all other un-needed applications while playing the game? Please keep us updated on the problem

Admiral, what are the PC specs?

I'm glad the problem is solved!

Greetings Admiral. Could you please try follow this guide and contact Xsolla support team: Capture a screenshot with the problem, or a short video showing the problem Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 16.09.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video. Please keep us updated on the problem, hope it will be resolved soon

Greetings Admiral. As the first workaround, could you please try to completely reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1)Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral. Could you please provide PC specs like CPU, video card, memory etc.

Admirals, thank you for the feedback. The problem is under investigation

Greetings Admiral. Could you please try follow this guide and contact Xsolla support team: Capture a screenshot with the problem, or a short video showing the problem Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 16.09.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video. Please keep us updated on the problem, hope it will be resolved soon