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Ink

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Everything posted by Ink

  1. Ink
    Greetings Admiral. Please provide a screenshot with the problem.
  2. Ink
    Greetings Admiral! Please clarify - do you mean you are still playing via the launcher provided by Xsolla?
  3. Ink
    Greetings Admiral! Could you please clarify what exact issue are you experiencing?
  4. Ink
    When buying the game via our website (through Xsolla) you get two keys, a key for immediate access via in-house launcher and a future Steam key, that will be sent as soon as the game is available there. Last year we did provide immediate access keys to players who preordered the game for Steam release. So, you are not missing anything at the moment - the Steam key is not available yet.
  5. Ink
    Admiral, if you are sure the game launcher is not blocked, please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 12.04.21.txt) Please copy the latest log file and a screenshot with the problem, then contact Xsolla support team via 24/7 live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach both files.
  6. Ink
    Greetings Admral! The link to download game launcher can be found in the receipt mail from Xsolla. If you can't find it - please contact me on ink@navalaction.com from the email address that was used to purchase the game.
  7. Ink
    Greetings Captain. Main discussions of the game has been moved on the official discord server at https://discord.gg/WsxaUse and Steam forums at https://steamcommunity.com/app/311310/discussions/22/ Try to search for a clan there too.
  8. Ink
    Greetings Admiral. Could you please clarify if you tried to activate it on Steam? As the key has to be activated within the launcher provided by Xsolla. If you tried to activate it in the launcher and it did not work, have you tried to copy and paste it by CTRL+C -> CTRL+V ? if you are missing the link to download the launcher, please contact me on ink@navalaction.com from email address that was used to purchase the game.
  9. Ink
    Greetings Admiral! Please explain your problem in details as the current description is too vague to understand what is wrong. Do you mean you tried to launch the game from Launcher provided by Xsolla and you did not yet activated the Steam key? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game
  10. Ink
    Greetings Admiral, are you sure the launcher is not blocked by antivirus/firewall software? Most likely that is the case.
  11. Ink
    Admirals, the fix will be available within the next update
  12. Ink
    Admiral, thank you for the report, the problem is under investigation.
  13. Ink
    Admiral, glad to hear that! Closed.
  14. Ink
    Please do the following: Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and try to find Citrix Virtual Bus Enumerator - is it there?
  15. Ink
    Greetings General! Please make sure to check our official website: https://www.ug1775.com/ At the moment all information is available there.
  16. Ink
    Do you use Citrix workspace software?
  17. Ink
    Xsolla reported they have fixed the problems by the time of your message, Apologies for the inconvenience! is the problem still there? Please provide full details, and if you can, also upload some screenshots with the problem on services like imgur.com (to let us understand the problem better): 1)You installed the launcher; 2)Redeemed the key; 3)Installed the game; 4)Whenever you try to start the game by clicking on the Play button it crashes (?) Sorry, your description is too vague
  18. Ink
    Greetings Captain,The game was released from Early Access in June 2019, there was a final wipe (there won't be wipes in future).You can try to complete Exams and gain Master and Commander rank and some ships as a head start. Tutorial is available in a port (via ESC menu).
  19. Ink
    Greetings Admiral. Do you mean you cannot login to the launcher? Is the problem still there?
  20. Ink
    Greetings Admiral. Please provide details within your feedback, it is too vague of a description.
  21. Ink
    Greetings Admiral. Ultimate Admiral: Dreadnoughts game is only available on our website at the moment: https://www.dreadnoughts.ultimateadmiral.com/pre-order Later it will also be available on Steam.
  22. Ink
    Thank you for the update!
  23. Ink
    Greetings Admiral! Please clarify if the problem is still there? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game
  24. Ink
    Greetings Admiral! Please clarify if the problem is still there? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game
  25. Ink
    Greetings Admiral! Please clarify if the problem is still there? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game
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