Ink

Greetings, the key must have been sent already

General, have you sent in-game report?

Have you sent in-game report?

General, I'm glad to help!

Admiral, please send me an email on ink@navalaction.com from the email that was used to purchase the game

General, update on General Edition owners who bought the game between 22nd and 29th December will be applied today, after that you will have General Edition benefits in the game

General, just in case, have you checked sound mixer in the windows settings while the game is active?

Greetings Admiral, The key has been sent

Greetings Admiral, Your key has been sent

Greetings General, To assist you further, could you please provide the exact date of your game purchase? It's important to note that if the game was purchased after December 22nd, any updates to your status will be processed and applied by December 29th. This timeline ensures that we can accurately update all recent purchases.

Admiral, could you please send me an email on ink@navalaction.com from the account that was originally used to purchase the game?

General, is the problem still there?

General, please send logs from the launcher on ink@navalaction.com using this guide: Press Win+R then type: %HOMEPATH%\AppData\Roaming\Game Labs Launcher\Logs A folder will appear, archive the logs and then send them.

Greetings! We are glad the problem is solved

General, you are welcome!

Could you please send in-game report using the F11 button?

Greetings! Please contact me at ink@navalaction.com from the email that was used to purchase the game

Ok, lets continue via email conversation

Greetings General. Have you tried to restart web browser or test the same page on a different web browser? Is that a screenshot from a mobile browser?

Greetings! To clarify - the issue is being resolved via email conversation.

I'm glad the problem is resolved

Could you please clarify since when the game started to crash on desktop? Were there any changes in software updates, e.g. new antivirus, or similar?

Admiral, Please check the following topics with possible solutions: https://forum.game-labs.net/topic/38579-game-stuck-at-launch/?do=findComment&comment=750573 https://forum.game-labs.net/topic/38752-game-crashing-immediately-upon-launch-after-being-downloaded/?do=findComment&comment=757582 https://forum.game-labs.net/topic/39204-game-not-launching-issue/?do=findComment&comment=756097 https://forum.game-labs.net/topic/39646-solution-game-does-not-launch-or-you-crash-when-entering-a-battle/ (backup settings.json file first if you have Naval Academy progress)

Admiral, If you haven't done yet - please contact me on ink@navalaction.com from the email that was used to purchase the game