Ink

Captain, thank you for the report. Appropriate actions will be taken after investigation.

Appropriate actions will be taken after investigation

The case is under investigation

Captain. There is only a screenshot with warm-up timer. Closed due to lack of evidence

Closed as lack of evidence is preventing from making the final decision. Steam ID will be noted for similar cases in future

Greetings Admiral. Could you please try to reinstall the launcher and try to login? If you are missing the link, please let me know

Captains, thank you for the reports, please continue to report such cases in game via F11.

Admiral, nice to hear the problem is solved!

Admiral, please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Greetings Admiral. Please contact Xsolla through this guide:

Greetings Admiral. Your Antivirus blocks our report sender, the program is safe itself and can be allowed

Captains, thank you for the reports. We will investigate the case on Monday and the topic will be updated

Greetings Admiral. Could you please clarify if you use Citrix workspace software?

Greetings Captain. Unfortunately it is hard to tell anything without a screenshot or F11 report. Perhaps you exprienced a temporary connection problems

Admiral, thank you for the update. There could be a very short issues on Xsolla side or temporary connection issues on your side

Greetings Admiral. You do not need another key, you need to install the launcher and log in into your existing account. The download link is included in the receipt email. If you cannot find it (also make sure to check spam folder), please check this guide:

The case is under review

Thank you for the feedback

Admiral, thank you for the detailed feedback. We will try to address the problem.

Admirals, thank you for the repots, this is a known issue. We are working on a fix.

Hotfix 9th July 2020 War server - raiders now only attack top 5 nations by the number of ports. Patrol change - Patrols zones now only allow attack by ships within the patrol zone limit. For example 1st rate will no longer be able to attack 5th rates in the 5th rate patrol. Wood distribution Malabar Teak and Greenheart now allow contracts Additional trading source of all new woods added to a secondary cities in counties that had them. For example Rangoon Teak, Greenheart and Malabar Teak woods can now be traded in St Joseph near Bridgetown.

The issues are definitely related to connection issues. In 1. You still can report via F11, close the game and send connection test report right away

Greetings Mark. The download link is included in the receipt email. If you cannot find it (also make sure to check spam folder), please check this guide: