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Ink

Developers
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Everything posted by Ink

  1. This problem usually happens during temporary connection issues on player side or, in some cases, hardware issues like lack of memory etc.
  2. Just uninstall the game from Steam like any other game
  3. Greetings Captain, please provide details about your problem (preferably with some screenshots)
  4. Просьба проверить личное сообщение для уточнения деталей.
  5. Greetings Captain! The problem is very strange as no one else have reported such problem recently. Please try the standard workaround: Unistall the game from Steam Make sure there is no Naval Action folder remained in Steam\steamapps\common\ folder (shift-delete Naval Action folder otherwise) Delete temorary NA files by this workaround: Delete NA folder in registry by this workaround: Reinstall the game in Steam I will contact you if we spot any problem while investigating the problem further.
  6. Ink

    steam crashes

    Greetings Admiral, Could you please clarify if you have installed Citrix workspace software?
  7. Greetings Captain! Please try to contact your ISP support
  8. Captain, at the moment there are no other similar reports, so it could be a local case, we will keep an eye on the problem though. You can also try to reinstall visual studio packages from Microsoft website (2013 and 2015-2017-2019): https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Also make sure Windows is up to date.
  9. You are welcome!
  10. Please copy the latest log file and provide full description on the issue (also provide a screenshot with the problem if you can) and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com)
  11. Captain, you can upload your csv file on services like google drive or something like that and provide the link on our localization forum and steam forums, for example: You can create your own thread and describe your localization.
  12. Greetings Captain. As the first guess - have you tried to re-install video card drivers?
  13. There should not be issue with the installation file itself, otherwise it would affect multiple users, but you can try to re-download it and install again. Also, could you please clarify if there is a log file in the log folder here: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There should be a log file from the launcher (e.g. 18.08.20.txt)
  14. Greetings Admiral, Please try to uninstall the launcher then open Windows Command Prompt (press Windows + R) and type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ Delete the folder and try to install launcher again
  15. The reward for completing intro mission is unique and you can claim it only once. The reward for completing tutorial and exams is not unique anymore and you can claim It multiple times
  16. Captain, there is no bug on Peace server - there is a cooldown for each port to protect the port from multiple raider attacks in a certain time period. If a poor undeveloped port was recently raided, raiders will search for the next undeveloped port (with a higher development score) and so on.
  17. Captain, you can report errors through in-game report function (F11 key) - have you tried to use it?
  18. Ink

    Steam Key

    No need to apologize, we are glad that the problem is resolved!
  19. Captain, please hold on till Monday, I will contact you with clarifications
  20. Please check Redeemables box (R button by default) and redeem your experience
  21. The case is under investigation На рассмотрении
  22. Greetings Admiral. Please check this guide:
  23. Greetings Admiral! The game is not yet on Steam, do not worry, you will receive the Steam key as soon as the game is available on Steam. Right now you can continue to play through Xsolla Launcher and the only keys that were recently sent are the keys for Xsolla launcher.
  24. Ink

    Steam Key

    Admiral, In the message only Xsolla keys were mentioned. Also, regarding Steam keys:
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