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Ink

Developers
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Everything posted by Ink

  1. Greetings Admiral, Please be so kind and check this guide:
  2. Greetings Admiral. In case this issue appears again could you please open task manager and search for “launcher” process and end it?
  3. Admiral, nice to hear the problem is solved!
  4. @Jage Admiral, Please try to uninstall, then remove all temporary files (once you uninstall the game) - if there are any: 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit Then install the game again.
  5. Greetings Admiral! Please try to contact Xsolla support: Contact Details: Support Email: support@xsolla.com 24/7 Live Chat: http://help.xsolla.com If they could not resolve your issue, please send me a mail on ink@navalaction.com
  6. Admiral, nice to hear the problem is solved!
  7. Duplicate from Discord server.
  8. Greetings Admiral. At the moment our goals are to develop and finish all planned features and release the game. After that we might consider multiplayer too but at the moment there are no promises about it.
  9. Greetings Admiral! We do not manage refunds. Either Steam or Xsolla (your case) handles it. Please try to contact Xsolla support via 24/7 live chat at help.xsolla.com
  10. Greetings Captain. About a half year ago the tutorial rewards were changed - now you receive rewards each time you complete the tutorial on new character. Experience is wiped on character deletion.
  11. Greetings Captain. These days the main discussion of the game is moved towards official Naval Action discord server - https://discord.gg/WsxaUse You are welcome to join and I'm sure you will find your new nation pretty quickly
  12. Real Money Trade is forbidden, trade between players is not forbidden.
  13. Greetings Admiral, Please try to uninstall, then remove all temporary files (once you uninstall the game) - if there are any: 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit Then install the game again.
  14. Greetings Admiral. Steam Key will be sent on your email address once the game is available there. Please note that the key from Xsolla has to be activated within game launcher and not Steam, the link to download should be in the first mail. If you cannot find it, please check this guide:
  15. Admiral, Glad the issue is resolved!
  16. Greetings Admiral. Steam Key will be sent on your email address once the game is available there. Please note that the key from Xsolla has to be activated within game launcher and not Steam, the link to download should be in the first mail. If you cannot find it, please check this guide:
  17. Greetings Admiral, Could you please clarify if you use Citrix workspace software? If so please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
  18. Admiral, we might consider to make nation selection available in naval academy but it might take some time according to our priority list and there is no guarantee right now.
  19. Greetings Admiral. Thank you for the report, this is known issue we are aware of.
  20. @Phow02@Bert BeardAdmirals, of course you do not need to buy another copy, please check this guide:
  21. Admiral, nice to hear the problem is gone!
  22. @Gearsy Admiral, Please try to uninstall, then remove all temporary files (once you uninstall the game) - if there are any: 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit Then install the game again.
  23. Greetings Admiral! Please try to use "Repair" function in the Launcher (Click on "Options", then "Repair") to make sure game files are not corrupted
  24. Greetings Admiral! Please check this guide:
  25. Greetings, Admiral. Please check this topic:
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