Ink

Admirals, Glad the issue is clarified. The topic is closed.

Greetings Admiral! Could you please clarify if you were able to play in past? If so, is the current account name the same as it was in times when you were able to play the game? Perhaps you created a new account instead of using your old account with the game? If you never received the key to redeem in the launcher, please try this guide:

Could you please elaborate and provide a screenshot?

Greetings Admiral. If you lost a link to download, please check this guide:

Greetings Admiral! The workaround for the problem is to leave launcher as it is for about 3-5 min, the state will then change from In Game to Play again

Greetings! Have you tried to check integrity of game files in Steam? (Right click on the game in Steam Lib, properties->local files tab)

Great! The topic is closed.

Admiral, Please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit Then install the game again. Please let us know if the problem persists

Please check private forum message for additional clarifications Veuillez consulter le message du forum privé pour plus de précisions

Greetings Admiral! Please be so kind and check private forum message from me.

Greetings Admiral! The workaround for the problem is to leave launcher as it is for about 3-5 min, the state will then change from In Game to Play again

Greetings Admiral. Could you please clarify if you tried to reinstall the game?

Captains, please join our official discord and post technical issues in the #tech-support channel. Regarding the case - most likely a player joined a mission which might confuse you with a disconnection.

Greetings Admiral! You should be able to, but if you want a 100% answer please be so kind and contact Xsolla support via 24/7 live chat support: help.xsolla.com

Greetings Admiral, please write on ink@navalaction.com from email address that was used to purchase the game. Salutations Amiral, veuillez écrire à ink@navalaction.com à partir de l'adresse e-mail qui a été utilisée pour acheter le jeu.

Greetings Admiral! Could you please clarify if the problem still there? Have you tried to re-download the installation file? Also, do you have enough space of your disk to install the game? If the problem still there, please try to contact Xsolla support, Contact Details: Support Email: support@xsolla.com 24/7 Live Chat: http://help.xsolla.com Please keep us updated on the issue

Greetings Admiral. You do not need to buy another copy of course - just follow this guide:

Greetings Admiral. What do you mean by completely broken? Could you please be so kind and provide more details?

Greetings Captain. Please check this guide on how to deal with payment issues:

Greetings Admiral. Could you please clarify if you sent an in-game report through CTRL+J? 8 gb ram should be enough for the game.

Admiral, the key was sent to you right after your reply. Hope everything is ok now.

Greetings Admiral! Please check this guide:

Nice to hear the problem is solved by now!

Greetings Admiral, Please be so kind and check private message - I've replied on your Saturday's message

Greetings Admiral, Could you please clarify if you use Citrix workspace software? If so please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"