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Captain, it is nice to hear the problem is gone!

Captain, there is no bug, unless you do not have a trincomalee elsewhere among your docks - if so, please update your first post with a screenshot of your docks. The DLC works just like any other ship DLC - you cannot redeem a ship if you have the same type in a dock. A workaround is to send a ship in a fleet and then redeem another copy.

Captains, as mentioned above, If you have not received Trincomalee DLC - please wait a bit. In case the DLC has not appeared within a couple of days, please send F11 report.

Please try the workaround mentioned above - it should help you.

@Malcolm3 Просьба проверить личное сообщение

Greetings Captain. Could you please be so kind and capture some screenshots with the problem(e.g. at the end) and post it here? You can upload it on services like imgur.com and just copy here the link. You can hold down CTRL button to turn cursor on.

Greetings Captain, Could you please clarify if you use Citrix workspace software? If so please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

The case is under investigation

The case is under investigation

Captains, the problem is under investigation, at the moment both servers are online. Apologies for the inconvenience.

After investigation Captain MMZHLB was warned. Steam IDs are recorded - in case similar cases will happen in future more severe actions might follow up.

@Edmund Barbarossa Captain, please make sure to report chat abuse via in-game report function (right click on a player name and select "report"). Appropriative actions will be taken once chat reports are checked.

Greetings Admiral! Please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit Then install the game again. Please let us know if the problem persists

Admiral, nice to hear the problem is solved!

Captain, please check private forum message for additional clarification

Admiral, right now we cannot provide the exact date, but we will announce it as soon as we can

Greetings Admiral! The game is not yet on Steam, do not worry, you will receive the Steam key as soon as the game is available on Steam. Right now you can continue to play through Xsolla Launcher and the only keys that were recently sent are the keys for Xsolla launcher.

The case is dismissed, alt farming is not confirmed.

Капитан, просьба проверить личные сообщения для уточнения деталей.

Greetings Admirals! Please check this guide and keep me updated on the issue

The case is investigated, violation of the rules is found to be true. Accused player is warned, Steam IDs are recorded for future violation of the rules

Admiral, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 30.07.20.txt) Please copy the latest log file and provide full description on the issue (also capture screenshots with the problem) and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com)

Nice to hear that, Admiral!

Admiral, please try to remove all temporary files (once you uninstall the game) related to the game: 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit Then install the game. Please let us know if the problem persists