Ink

Greetings Admiral. Could you please be so kind and clarify if you meant that ship design is failed? If so, the current workaround is to restart the game. It is a rare known issue that will be fixed at a later stage.

Капитан, просьба прверить личное сообщение на форуме для уточнения деталей.

As said above, this is a known issue and will be addressed in one of the next patches

Captain, this is a known issue, please try this workaround: click on the flag and drag-and-drop (not by alt+click) it to ship's hold and then move it back to warehouse (again by drag and drop only). After that Owner and Nation fields should be fixed.

@kingbelowme Admiral, please check your email now, all details have just been sent from ink@navalaction.com

Greetings Admiral! Please contact Xsolla through this guide: Steam Key will be sent on your email address once the game is available there. Please note that the key from Xsolla has to be activated within game launcher and not Steam

It is available on game webiste: https://www.dreadnoughts.ultimateadmiral.com/pre-order

Do you have an option to temporary test it through a different source of connection, for example mobile internet?

Then please capture a screenshot with the problem (e.g. launcher that cannot connect to the servers - from your description) and contact Xsolla through the links above

Admiral, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 20.07.20.txt) Please copy the latest log file and provide full description on the issue (also capture a screenshot with the problem if possible), then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach files

Greetings Admiral! Are you sure the launcher is not blocked by antivirus/firewall software?

Admirals, if you want to make a clean reinstall of the game, you do not need any additional software to do so, here are the workarounds on how to remove all temporary files (once you uninstall the game) related to the game: 1) Close the game Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2) Close the game Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit

Greetings Admiral. You have to click on "Remember me" in the launcher as shown on this screenshot:

Greetings Captain. Sorry to hear about the losses but unfortunately we can only compensate losses caused by in-game bugs or issues on servers. Neither of your reports was caused by server issues or bugs.

Replied in private message

All trash in chat was recorded. You said enough for a week ban. Весь треш в чате был учтен. С вашей стороны было наговорено на недельный бан.

@BlakeBeard Greetings Captain. Do you have a screenshot from this battle or have you reported abuse via in-game F11 reporter?

The case is investigated, violation of the rules is found to be true. The player is warned, Steam ID is recorded for future violation of the rules

The case is investigated, violation of the rules is found to be true. All players that abused friendly fire are warned, Steam ID are recorded for future violation of the rules

Captain, thank you for the report. Appropriate actions will be taken after investigation.

Nice to hear the problem is solved! The topic is closed

Greetings Admiral, Could you please clarify if you use Citrix workspace software? If so please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Greetings Admiral. Ultimate Admiral: Dreadnoughts is not yet available on Steam, it is only available through in-house launcher provided by Xsolla. Steam keys will be sent at a later stage. Unfortunately sometimes mails from Xsolla might be considered as spam and placed in spam/junk folder. In case you cannot find mails from Xsolla, please follow this guide:

Greetings Admiral. Have you checked spam/junk folder for a mail from Xsolla? If the key is still missing, please check this guide:

The player will be warned and Steam ID recorded.