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Ink

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Everything posted by Ink

  1. Ink
    Captain, do you have an option to temporary test the game on different source of connection, e.g. mobile internet?
  2. Ink
    Admiral, the question has been answered here:
  3. Ink

    can't join a server

    Ink replied to BusterGut's topic in Support

    Greetings Captain. Please run connection test report via game launcer in Steam (3rd option there) and then paste the report number here
  4. Ink

    game crashing

    Ink replied to Ronald Schmidt's topic in Support

    Greetings Captain. Please provide more details - was it crash to desktop, what happens when you try to launch the game etc.
  5. Ink
    Greetings Captain. You can experience temporary connection issues like packet loss but your connection will stay online so it might not be related at all. Once you start to experience lags or disconnects, please try ro run connection test report via Naval Action launcher in Steam (3rd option there), once the report is done it will be auto copied, so paste the number here. But it is important to sent it right away you noticed issue.
  6. Ink
  7. Ink
    Admirals, Xsolla just have reported the network problem is fixed and everything should be working. Once again, apologize for the inconvenience
  8. Ink
    Admirals, Xsolla is investigating the issue at the moment. We will keep you posted, apologize for the inconvenience
  9. Ink
    Admiral, glad the problem is fixed
  10. Ink

    Game keeps locking up

    Ink replied to dc1962's topic in Support

    Captain, port 8080 is blocked, please check your antivirus/firewall or router settings Captain, please provide connection test report via Naval Action launcher in Steam (3rd option there), report number will be copied once the report was sent
  11. Ink

    can't join a server

    Ink replied to BusterGut's topic in Support

    Greetings Captain, 8080 port is blocked, please check your firewall/antivirus or router settings
  12. Ink
    Greetings Admiral. At the moment there are no other option to buy the game other than Steam. We will share news with the community if there are plans to release the game on other platforms
  13. Ink
    @Warbie Admiral, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 13.06.20.txt) Please copy the latest log file and provide full description on the issue (also attach screenshots), then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach files
  14. Ink
    Captain, please update the original topic with a video otherwise decision cannot be made due to lack of evidence
  15. Ink
    Admiral, please check this screenshot for reference: Could you please clarify you made a shortcut from this application (about 1.2mb)? Also have you tried to run it directly?
  16. Ink
    Greetings Admiral, Could you please provide a screenshot with launcher issue? Also, if you are missing the Steam key, please send an email on ink@navalaction.com from email address that was used to purchase the game
  17. Ink

    Can´t join a server

    Ink replied to Raptex's topic in Support

    Greetings Captain, could you please send connection test report from Naval Action launcher in Steam (third option there) and then paste the number here? The number will be copied once the report is sent
  18. Ink
    Greetings Captain, You do not lose anything by reinstalling the game as all data is saved on server side
  19. Ink
    The case is investigated, violation of the rules is found to be true. Accused player is warned, Steam ID is recorded for future violation of the rules
  20. Ink
    Admiral, could you please try to reinstall the launcher?
  21. Ink
    Captain, you linked a test to the closest place to you, meanwhile servers are placed far away thus there could still be temporary issues on your side as no server issues were found by the time you mentioned.
  22. Ink
    Nice to hear the problem is solved!
  23. Ink
    Then login with the email address that was used in the registration, in case you forgot password, you can restore it here:
  24. Ink
    Greetings Admiral. Once you create account within launcher you must receive confirmation email from Xsolla - have you checked it?
  25. Ink
    Greetings Admiral. Could you please provide more details and a screenshot with the problem?
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