Ink

Capttain, very sorry to hear but unfortunately players mistake cannot be compensated, we only compensate losses affected by bugs or server issues

Captain, the report is under investigation. I will contact you once there are news

Nice to hear the problem is solved!

@Admiral Kizaru Borsalino @Crankster Admirals, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 21.05.20.txt) Please copy the latest log file and provide full description on the issue (also make a screenshot if possible), then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach files If you got no reply or any other issue with Xsolla, please send me a mail on ink@navalaction.com

Welcome back, Admiral! Apologies for the inconvenience. The launcher was updated to a new version - that might be the reason your password was not saved anymore since last loging in past, but password recovery should help you. In this sutation, please contact Xsolla support team through this guide: They will help you to recover the password. In case you are facing any problem contacting Xsolla, please send a mail on ink@navalaction.com

@Clarion Call This is not a chat ban, please try the following: 1) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ 2) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624 If both solutions did not help you, please try to uninstall Visual C++ 2013 package and 2015, 2017 and 2019 package and reinstall it from MS site: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

После проверки репортов предприняты соответствующие действия.

Greetings Admiral! Could you please be so kind and capture a screenshot with the problem and then upload it on a service like imgur.com and paste here the link

Greetings Admiral. Could you please clarify if there any error message or something like this before it crashes?

Greetings Admiral. The Steam keys will be distributed around the promised Early Access date, +/- 1 month

The evidence provided is not sufficient at all Video clip provided does not show that joined player allowed additional ships to join. They did not join on your video. Steam ID is recorded for any similar violation of the rules in future

Admiral, could you please clarify if the problem is still there even after the latest update?

Greetings Admiral, Could you please contact Xsolla through this guide to fix the problem : They must help you either by resending the verification email or by other options. Please keep us updated on the issue

Captain, at the moment this is the only workaround available. Glad it helped

The case is under review

Greetings, please also do not forget to report chat abuse via report function. Appropriateactions will be taken once reports are checked. Thank you for the report

Greetings Admiral. Please check this guide:

The case is under investigation

The case is investigated, violation of the rules is found to be true. Accused player is warned, Steam ID is recorded for future violation of the rules

Greetings Admiral, please clarify if you use Citrix workspace software?

Greetings Admiral, yes - you can reinstall the game on new PC, search for mails from Xsolla and find the one with the link to download. In case you can’t find it, please contact Xsolla through this guide

The case is under investigation

Actions will be taken, thank you for the report

Greetings Admiral. You can install the game on as many devices as you want but you can only run one copy at a time

@Hardlec Greetings Admiral. You do not need a new copy to reinstall the game, you can reinstall the game by uninstalling it in the launcher, click on "Options" button above "Play" button and click on "Uninstall". After that the game will be removed and you will be able to download and install a new copy. You can also try to verify and repair game files instead of uninstalling, for that you need to click on "Repair" button instead of "Uninstall" If both cases do not solve the problem, please be so kind and provide more details about problems you are experiencing, preferably capture a screenshot with the problem