Ink

Greetings Admiral! Standard edition is no longer available on the game website, there is only Limited Edition available. At the moment you have two options: wait Steam Early Access release or buy Limited Edition here: https://www.dreadnoughts.ultimateadmiral.com/pre-order.

Please could anyone help with translation from Chinese (on screenshots)?

The case is under investigation @He Man Captain, could you please clarify how exactly does the Captain bait into the battle?

Admirals, If you have not received the key and link to download after the payment and you checked the junk/spam folder, please, contact Xsolla support directly, and they will resolve the problem with you. Contact Details: Support Email: support@xsolla.com 24/7 Live Chat: http://help.xsolla.com If you do not find a solution with Xsolla, email us at ink@navalaction.com and provide email address that was used to purchase and/or receipt number. We will make sure to fix it. We apologize for the inconvenience this might have caused you.

Admirals, If you have not received the key and link to download after the payment and you checked the junk/spam folder or you need to re-download the game, please, contact Xsolla support directly, and they will resolve the problem with you. Contact Details: Support Email: support@xsolla.com 24/7 Live Chat: http://help.xsolla.com If you do not find a solution with Xsolla, email us at ink@navalaction.com and provide email address that was used to purchase and/or receipt number. We will make sure to fix it. We apologize for the inconvenience this might have caused you.

The case is under investigation

The workaround for this issue is to leave the launcher for about 5 minutes then In Game state will be changed to Play. Apologies for the inconvenience

Admiral, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 28.07.20.txt) Please copy the latest log file and provide full description on the issue (also provide mentioned above screenshots with the problem) and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com)

Greetings Admiral! You should be fine to run the game

Greetings Admiral, Could you please clarify if you use Citrix workspace software? If so please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Nice to hear the problem is gone!

Greetings Captain. The reports are under investigation. I will contact you once there are news.

Can you join the pvp server? Or there is the same issue?

Do you have an option to test the game on different source of connection, e.g. mobile internet? To exclude temporary connection issues between servers and your ISP

Greetings Captain. Could you please provide more details, e.g. how exactly you are kicked out of the server? Is there any message? Perhaps a screenshot?

Captain, the problem might be related to temporary issues on Steam side about the same time: https://steamstat.us/

Спасибо за репорт. Просьба продолжать репортить подобное поведение ботов.

Glad to hear the problem is solved! Closed

Ok thank you. Hope the problem is gone now.

Greetings Admiral! Were you able to play the game yesterday? Do you have a screenshot with the launcher error when you try to run it?

Greetings Admiral, please check this guide:

Captain, sorry to hear about your losses but compensation only relates to server issue or confirmed bugs.

Greetings Captain. Could you please be so kind and provide more details - what exactly happens when you launch the game etc. - it would help to understand your problem. If you can, please also capture a screenshot with the problem.

Captain, could you please provide the moment you disconnected (from your stream) here or via forum private message? Regarding connection test report, once you get disconnect, close the game, start NA from Steam and pick the third option as shown here: It is important to send it right after connection issue.

Greetings Tom. Could you please be so kind and capture some screenshots with the problem and post it here? You can upload it on services like imgur.com and just copy here the link.