Ink

Admiral, could you please clarify if you tried to verify integrity of game files in the Launcher via "Repair" option?

Greetings Captain! Please clarify what game do you mean? Naval Action?

Glad to help you

Greetings Admiral. Please contact me on ink@navalaction.com from your email address that was used to purchase the game.

Greetings Admiral. If the problem still there - please contact me on ink@navalaction.com via email address that was used to purchase the game.

Admiral, we are glad the problem was fixed!

Admiral, glad the workaround helped! The problem may start to happen once you update CItrix software, etc. This workaround should help you to keep installed and using both Citrix and the game (not simultaneously though)

Admiral, Please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Please send me the activation key on ink@navalaction.com

Greetings Captains! If you speak Japanese please be so kind and provide feedback on the following community localization made by Captain Inarizushi and other volunteers: https://drive.google.com/drive/folders/1iPILQag2QOduxZ0_vfXox5mXOP9ypz30 Here is the instruction on how to apply the localization in Naval Action: 1) Download the Japanese(Community).csv file from the link above 2) Go to C:\Program Files (x86)\Steam\steamapps\common\Naval Action\Languages folder and paste the Japanese(Community).csv file there. Please note: the destination may vary depends on your Steam installation folder. 3) Launch Naval Action, load the character, press the ESC button and go to Options->General, expand the list of localizations and select Japanese(Community).csv from the bottom. 4) Restart the game and changes will be applied. Japanese translation by Captain Inarizushi: キャプテン、ご機嫌よう！ 日本語が話せる方は、キャプテンInarizushiらボランティアの方々が作成した以下のコミュニティのローカライズについて、フィードバックをして頂けたらと思います。https://steamcommunity.com/linkfilter/?url=https://drive.google.com/drive/folders/1iPILQag2QOduxZ0_vfXox5mXOP9ypz30 Naval Actionにこのローカライゼーションを適用する方法: 1) 上記リンクからJapanese(Community).csvファイルをダウンロードしてください 2) C:\Program Files (x86)\Steam\steamapps\common\Naval Action\Languages にJapanese(Community).csvを展開してください※Steamのインストール設定によってフォルダの場所が違う場合があります 3) Naval Actionを起動し、キャラクターをロードし、ESCボタンを押して[Options]>[General]、ローカライゼーションのリストを開き、[Japanese(Community).csv]を選択してください 4) ゲームを再起動すると変更が適用されます

Greetings Admiral. You do not need to activate the key twice, etc. - you only need to activate it once and later you just need to login to your existing account. What you are doing wrong, it seems, is that you tried to create another account and activate the same key second time. Please login to your existing account, if you cannot recall password - use "I forget password" option. Please keep us updated on the problem.

@SR3u Greetings Admiral, Could you please clarify if you use Citrix Workspace software?

Greetings Admiral. If the problem still there - please contact me on ink@navalaction.com via email address that was used to purchase the game.

Greetings Admiral, Could you please clarify if you tried to verify integrity of game files via the "Repair" option in the launcher?

Greetings Admiral. Please try to check spam/junk folder and if the email is not there, please try to contact Xsolla support via this guide: Keep us updated on the issue.

Admiral, please try to complete reinstall the game and also remove all temporary files: 1)Uninstall the game and launcher 2)open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 3)install the launcher again Best Regards, Ink

Greetings Admiral. Please follow this guide:

Greetings Admiral. Please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral. Could you please clarify if you ended “launcher” process in the task manager? Is the problem still there?

Admiral, The sound system may create a sound delay of maximum 0.3 secs when guns of the same barrel fire at the same time, to prevent an extreme sound distortion.

Greetings Admiral. Please be so kind and try to contact Xsolla support via 24/7 live chat as described here: Describe in details your issue, they should help you.

You are welcome!

Greetings Admiral. You do not need to buy another copy, just send an email to ink@navalaction.com from the email address that was used to purchase the game.

Nice to hear it!

Greetings Admiral, please email me at ink@navalaction.com from email address that was used to purchase the game