Ink

Admiral, could you please follow this guide and contact Xsolla support? If you can't find a solution with Xsolla, contact me instead:

Greetings Captain. Could you please try to contact Xsolla support via this guide to clarify all possible payment options:

Admiral, please contact Xsolla or me via this guide:

Greetings Admiral. Refunds are handled by Xsolla. Please contact them via this guide:

Admiral, the problem should be fixed within the latest hotfix, make sure you updated your game through the launcher

Greetings Admiral. In case the game crashes right after launching, please check this workaround: Crashes related to "too many threads" is a known problem and is under investigation right now. Please send output_log file on ink@navalaction.com and provide a bit of details about when crashes happen, etc. It will help us to fix the problem faster. The output_log file can be found here by default: C:\Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data

Admiral, you do not need to buy another copy of the game, once you redeemed the key on your account, you only need to login to it and continue to play. If you can't find installation link, please contact either Xsolla or me via this guide: Also, have you checked the workaround I've posted above about Citrix?

Greetings Jorlaan. Have you tried to contact Xsolla for investigation? If you tried but no reply provided, please send me a mail on ink@navalaction.com from email address that was used to purchase the game Also, please check private forum message for additional clarifications

Greetings Admiral, Could you please clarify if you use Citrix Workspace software? If so please try to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Glad to hear it!

Then please follow the guide

Ok, the topic is closed

Admiral, thank you for the report, we will check the cases. P.S.: The problem is found, will be fixed!

Greetings, It seems you are talking about a game we, Game Labs, have no relation to. Please try to find official game forums on Steam and ask the question there.

Greetings Admiral, Could you please try to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Admirals, the general workaround is to run the launcher and leave it alone for a couple of minutes, the state will change from In Game to Play

Admiral, have you checked the spam folder? If you still cannot find it, please contact either Xsolla or me by this gude:

Nice to hear the problem is solved!

If you already played the game you do not need to redeem another key. Are you 100% this is the same email you used to play with? Please try to contact Xsolla to clarify on what email your activation code was activated. There is a 24/7 live chat support available at help.xsolla.com If you can't find solution with Xsolla, contact me on ink@navalaction.com

Admiral, you do not need to use the same key twice or buy another copy of the game. Just download launcher, install it, login to your already created profile (where you redeemed the key) and continue to play. If you cannot recall the password, there is a "I forget password" button. Please keeps us updated.

@Id10tsyndrome Admiral, this is a known issue and will be addressed within one of the next hotfixes

Admiral, have you tried to restart PC? Also please try to expand system tray around windows clocks to make sure there is no launcher instance already running

Captain, you can also try discord mentioned above

Admiral, please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Captain! All discussions about Naval Action are moved on Steam forums and Naval Action official discord server: Steam forum: https://steamcommunity.com/app/311310/discussions/22/ Official discord: https://discord.gg/WsxaUse