Ink
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Everything posted by Ink
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@Stefan Sya Could you please clarify what kind of error you get when you try to confirm the registration?
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Can you capture the problem on video?
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Greetings! According to Xsolla the payment was canceled by your bank. Could you please contact Xsolla Team directly via 24/7 live chat at help.xsolla.com or email support@xsolla.com. Xsolla will help you to find out the reason of problem and ways to fix it.
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Captain, unfortunately servers experienced unexpected issues yesterday and roll back had to be done. Apologize for the inconvenience caused. Do not forget to claim the compensation that was provided to all players.
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Greetings, thank you for the report. Appropriative actions are taken
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Greetings, could you please clarify if you got the confirmation email once you created account and have you confirmed it?
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Greetings! Is the problem still there? Please check private forum message for additional clarification
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Greetings, Please try to change download method by the workaround bellow: Click on the mail address in the top right section of launcher and click on "Settings", then deactivate the "Use a P2P connection" option, as shown on screenshot:
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It has been sent. Please check for a mail icon in the top right part of forum screen.
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Greetings, you do not need to buy another copy, please send me a private message with the email address that was used to purchase the game or receipt number.
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Greetings, please check private forum message for additional clarification.
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Greetings! Please check private forum message for additional clarification
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Nice to hear the problem is solved!
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Greetings! Please check private forum message for additional clarification
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Captains, Due to sudden and unexpected water drop too many ships were lost. Servers will be stopped for roll back. All losses will be automatically recovered. Some gift will be provided. Apologies for the inconvenience HMS Implacable (rare 5/5) will be provided to everyone as compensation. You will have 2 days to claim it.- 37 replies
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Battle Started With Both Ships Floating Upside down Mid Air
Ink replied to The last of the Philippine's topic in Support
Captains, the problem is under investigation, apologies for inconvenience caused -
Greetings, please use in-game chat report system to report such cases. Once the logs are checked appropriate actions will be taken
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Greetings, please check private forum message for additional clarification
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Greetings, the problem is not yet reproduced by us to investigate further. Could you please provide more details about the problem - how often do you face the problem or perhaps you are able to reproduce the bug?
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Greetings, the bonus key is meant to be redeemed within the launcher to get access to the current alpha builds. You will receive the Steam key as soon as the game is available on Steam Early Access Regarding the link to download - please check private forum message for additional clarification
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New members - cannot access content
Ink replied to admin's topic in Forum and website problems and improvements
Greetings, you can post, but initial messages has to be verifed by moderation team to prevent spam bots. After a few messages it will be ok. -
The case is under review
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Greetings. There was a notable drop of players from PVE server on our graphs by the time of the report, but both servers had not experienced issues or errors during the weekend. Most likely there were temporary connection issues on 3rd side ISPs that caused the drop.
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Greetings, thank you for the report. This is a known issue that we plan to fix
