Ink

please try the workarounds: 1) Verify integrity of game files in Steam (right click on Naval Action in Steam, click on properties->local files) 2) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ 3) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624

Greetings, please clarify if the game crashed to desktop or were you just disconnected from the server?

Greetings Admiral, Could you please clarify if you were able to play the game earlier and problem only appeared recently or the problem is there right from the first day? Also, does the launcher not open or you get this error when you click on Play button in the launcher?

Nice to hear the problem is solved

When in shallows and tow does not appear it means there are options to move the ship from shallows. Could you please clarify if the problem is still there?

Unfortunately there is no F11 report from you. Do you have a screenshot during the freeze? It looks like connection issues taking into consideration you had lag spikes prior to the issue

do you have an option to temporary deinstall antivirus and test the game without it?

What software have you installed or update right before the problem started to happen?

Captain, for in-game reports, In case there is a bug reported that needs to be clarified further, a person will be contacted in-game. Regarding your case, unfortunately this is not a compensation case.

Could you please make sure the game is properly allowed in the antivrus?

What anitvirus do you use?

Greetings Captain, as the first steps, please try: 1) Verify integrity of game files in Steam (right click on Naval Action in Steam, click on properties->local files) 2) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ 3) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624

Greetings Admiral. Regarding news in Xsolla launcher there is no bug, the latest patch notes are posted on discord and Steam forums. (the game itself is up to date in Xsolla launcher) There should be mail from Xsolla with the Steam Key, please make sure to check junk/spam folder. In case you cannot find it, please follow this guide: If you have not received the key and link to download after the payment and you checked the junk/spam folder, please, contact Xsolla support directly, and they will resolve the problem with you. Contact Details: Support Email: support@xsolla.com 24/7 Live Chat: http://help.xsolla.com If you do not find a solution with Xsolla, email us at ink@navalaction.com and provide email address that was used to purchase and/or receipt number. We will make sure to fix it. We apologize for the inconvenience this might have caused you.

There are 7 levels of crafting rank

Greetings Admiral, Thank you for the report, this is a known issue

There is a warning window when you try to destroy something and it has different look than a split window The suggestion by @Macjimm is noted but at the moment we are not sure if the change is required.

Based on provide evidance final decision cannot be made, Steam ID of accused player is recorded for a similar violations in future.

Captains, loot have not changed. A similar to this topic ingame reports were recently checked and no issues or bugs found

Greetings Captain. Yes, once a ship is destroyed and sank - it is lost forever

Greetings Captain, could you please clarify what is your craft level?

Thank you for the report, under investigation. Once investigated, appropriative actions will be taken

Glad to hear the problem is fixed!

Offtopic in the support forum, closed

Captain, thank you for the report, under investigation. Once investigated, appropriative actions will be taken

Судя по логам и графикам, оба сервера были стабильными на момент вашего сообщения и проблем не испытывали. Скорее всего, у Вас были временные проблемы с соединением.