Ink

Hello, I"m glad the issue is gone, it seems you experienced temporary connection issues

Hello, Please update localilzation file as it seems you are using an old custom file, the phrase was changed from delete to 190116 long ago

В данном случае огонь по союзнику был с его разрешения. Данный случай не попадает под трибунал

Admiral, the issue is seems to be a very local as we have not recieved yet other reports with the same problem in UA:Dreadnoughts. We will monitor the issue but it looks like somewhat related to your parcticular PC at this stage

The case is closed. No alt abuse is found after investigation

Greetings, could you please clarify if you got the noise in battles as well?

Greetings Captain. Could you please clarify if you use Citrix workspace software ?

Under review

Greetings Admiral! Nice to hear the problem is solved already

Greetings Admiral! Please check private forum message for clarifications (I will need your email that was used to purchase the game to resolve the problem)

Greetings, please check this guide:

Under investigation. Once investigated, appropriative actions will be taken

Do you have an option to temporary test the game on different source of connection, for example mobile internet? Avez-vous une option pour tester temporairement le jeu sur différentes sources de connexion, par exemple Internet mobile?

Попробуйте отправить connection test report (третья опция в лаунчере игры в Стиме) сразу после того, как Вас снова выкинет. Похоже на временные проблемы со связью до сервера

Admiral, nice to hear the problem is solved!

Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters Veuillez vérifier que le routeur / logiciel ne bloque pas les ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 pour le jeu, désactivez également tous les programmes qui utilisent fortement Internet (comme les programmes torrent, les clients Netflix), désactivez antivirus, désactivez le filtre de protection Web k9 ou similaire à celui des filtres

Greetings Admiral, Right now the game is only available to purchase through Xsolla, could you please contact Xsolla support team directly via 24/7 live chat at help.xsolla.com - they will guide you on the available payment options. As soon as the game is available on Steam Early Access you’ll be able to purchase the game there

Captain, judging from the video and the fact you could not complete connection test report there were some connection issues between the server and you. According to our logs server didn't experience any issue by that time. A workaround to find out the reason would be to try the game with a temporary turned off firewall/antivirus but most likely there were temporary connection issues on 3rd side ISPs

Greetings Captain, as the first steps, please try: 1)Verify integrity of game files in Steam (right click on Naval Action in Steam, click on properties->local files) 2)https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ 3)https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624 Salutations capitaine, comme premières étapes, veuillez essayer: 1) Vérifiez l'intégrité des fichiers de jeu dans Steam (faites un clic droit sur Naval Action dans Steam, cliquez sur Propriétés-> fichiers locaux) 2) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ 3) https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624

Xsolla team request a screenshot with the error, could you please be so kind and upload it on services like imgur.com and paste the link here? Alternative to it and perhaps the fastest way to resolve the problem is to contact Xsolla team directly by yourself via 24/7 live chat option at help.xsolla.com or email support@xsolla.com

Glad to hear the problem is solved!

We will check the case, thank you for the report. We only compensate on confirmed bugs and issues, but according to logs your ship is survived

The problem is solved

Captain, please check private forum message for additional clarification

The ship could be kept (prevented from escape) in the battle by enemy side