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Greetings, the current game state, it’s key and launcher does not related to Steam, you do not need to install it in steam folders. Also, Xsolla account does not related to game account. You need to create account within Game Launcher (e.g. use email that was used to purchase the game as your login), after that you will receive registration confirmation email from Xsolla and that’s all, once key is redeemed you can launch the game Once the game is available in Steam, you will receive your Steam key

Greetings, have you tried to verify integrity of game files via “Options” in the launcher?

Nice to hear the problem is solved!

Nice to hear the problem is solved!

Nice to hear the problem is solved!

Greetings please check private forum message

Greetings, Please try this workaround if you want to keep citrix software and play the game in the same time: The workaround is to try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix): Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Nice to hear you’ve found the information!

Greetings, please check private forum message

Greetings, please check private forum message

Greetings! It’s a big earthquake from Apple that affects even large companies. Please check for example: https://www.rockpapershotgun.com/2019/10/09/macoss-32-bit-breaking-catalina-update-is-live-wreaking-havoc-on-classic-game-collections/ Unfortunately, unlike Microsoft (which makes sure that old applications are working on new Windows) Apple decided to cut all old apps and force developers to find a solution. It was unexpected to lose so suddenly the Mac OS compatibility. We will try to fix the issue, but we cannot promise when this will become possible, since we made the game long ago and we need to hire people and train them to repair the problem.

Greetings please check private forum message

@Dorion @Nolo Greetings, the link to download launcher is included in the receipt mail from Xsolla. Please search your mail for mails from Xsolla (make sure to check spam folder as well). If you still can’t find the link, please check private forum message

Greetings, could you please be so kind and try to contact Xsolla team directly via 24/7 live chat help.xsolla.com or email support@xsolla.com - They will provide additional information about the problem and hopefully fix it

Greetings, Small clarification - have you actually created account within UA: Dreadnoughts launcher? As every launcher need its own account (you can use the same email for several launchers)

Greetings Our first goal is to release the game on Windows PC. After that we might consider other platform such as Mac OS

Greetings, you can contact Xsolla team via live chat help.xsolla.com or email support@xsollla.com - they will guide you on how to upgrade the game

Greetings, you have to download Xsolla launcher and install it, then redeem the key within launcher to get access to the current stage of the game. later, once the game is available on Steam, your Steam key will be sent to you as well Link to download the launcher and launcher key should be in your email that was used to purchase the game(make sure to check junk (spam) folder just in case too)

Could you please clarify if you downloaded the UA: AoS launcher and created account within launcher?

Greetings, Could you please clarify if you use Citrix workspace software?

Greetings, if you already played in past, you only need to download launcher and login there. The link to download is included in the receipt mail from Xsolla. If you cannot find it, please check forum private message for additional clarification

Greetings, Could you please clarify if you also confirmed registration once you created the account? In case the problem is still there, please check private forum message for additional clarification

Greetings, unfortunately a small number of players might be affected from this minor one-time issue. But since progress does not linked to anything at this stage, you can continue to play. The problem will be fixed for future updates, thank you for feedback and apologize for the inconvenience caused.

Please check private forum message for additional clarification