Ink
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Everything posted by Ink
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@dominik @Florian2100 @marigu97 Admirals, please check private forum message for additional clarification
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Have you scanned installer files once they downloaded? There should not be any viruses in the installation files, the problem must be related to your system or antivirus settings Make sure to run full scan to check the whole system
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Greetings, have you searched your emails for mails from Xsolla, including spam folder? If you still can’t find the download link, please check private forum message for additional clarification
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Greetings, please check private forum message for additional clarification
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The problem is solved
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Admiral, please check forum private message for additional clarification
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Greetings, could you please check if there is launcher hidden in the system tray (around clock), if so - right click and close it Also you can check task manager for “launcher” process and end it
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Admiral, nice to hear the problem is solved!
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Please use “Create an account” in the bottom part of the window
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Greetings, the link to download must be included in the receipt email, please check private forum message if you can’t find the link
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Are you sure you bought 49.99$ version and not 29.99$ one? If you are sure, please send me via private forum message and provide email that was used to purchase the game or receipt number
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Greetings, please check private forum message
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[don't know where this stand] I recieved DRM free key... where is STEAM key?
Ink replied to lair360's topic in Payment Issues
Greetings Admiral! The bonus key has to be activated within the game launcher to get access to the current state of the game Once the game is available on Steam, you will receive the Steam key on your email that was used to purchase the game -
Please check private forum message
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Greetings, please check private forum message for additional clarification
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Greetings, could you please confirm that this is the same account (email address) that was used before (when you could play the game)? Have you created another account by a mistake perhaps?
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@Schlachtschiff @Wolfpack345 Greetings, please check private forum message for additional clarification
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Greetings, you can stream both games or make videos for YouTube etc.
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Admiral, could you please confirm that the problem is solved and this forum topic can be closed?
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Admiral, could you please post a screenshot with open game launcher?
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Also to clarify - Game launchers do not share the same registration, for each game launcher you have to create its own account. You can use the same email and password for each game UA: Dreadnoughts and UA: Age of Sail, but you need to create accounts for each game
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No, it has to be done within a couple of minutes, please search your email for mails from Xsolla (also check spam folder just in case) If you 100% sure that the confirmation email was not sent to you, the fastest way to resolve the problem would be to contact Xsolla via 24/7 live chat at help.xsolla.com or email support@xsolla.com - they will re-sent the confirmation email to you
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Greetings! As the first workaround please try this: close the game open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\UA:Age of Sail right click on the folder "UA:Age of Sail" and delete it close regedit Please let us know if the problem persists It would be also very useful if you make a screenshot and upload it somewhere on services like imgur.com and post here as well
