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Ink

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Everything posted by Ink

  1. Ink
    Please search for mails from Xsolla in your email address that was used to purchase the game. If you can't find it, please let us know
  2. Ink
    Greetings, updated plans will come soon
  3. Ink
    Greetings, do you mean you lost the icon on the desktop? Please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ There is launcher.exe file, right click on it and make a shortcut which you can place on the desktop Also, you can try to reinstall the launcher and make sure the shortcut is selected in the settings
  4. Ink
    Nice to hear the problem is solved!
  5. Ink
    is this the same connection as on the main PC but just wifi? Almost all users that reported the problem use Comcast ISP. We believe it is a temporary issue related to the provider. As a workaround, please try to use different source of connection (e.g. mobile internet) or VPN, as it was tested by @RipperXS who had the same problem:
  6. Ink
    Greetings, please check private forum message for additional clarification
  7. Ink

    New year gift

    Ink replied to Vjach's topic in Support

    Captain, I sent to you a private forum message on weekends, please check it (upper right part of forum interface)
  8. Ink
    @Chargedr @jjrocks2000 Admirals, we have tested the link and found no issues - the speed is ok The most common scenario is temporary issues between your ISP and the server. Do you have an option to test the donwload on a different connection source like mobile internet?
  9. Ink
    Greetings, Please check private forum message for additional clarifications
  10. Ink
    We have just checked both installation file and game download and found no issues Perhaps both Admirals got a temporary issues with the server, could you please clarify if the problem with installation files is still there? If you experience issues with downloading the game (in installed launcher), please use the workaround I posted above
  11. Ink
    In case you lost it, you can create it on your own. open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ There is launcher.exe file, right click on it and make a shortcut which you can place on the desktop Also, you can try to reinstall the launcher and make sure the shortcut is selected in the settings
  12. Ink
    Please try to change download method as was provided in the workaround: Click on the mail address in the top right section of launcher and click on "Settings", then activate/deactivate the "Use a P2P connection" option, as shown on screenshot:
  13. Ink
    Greetings, please check forum private message for additional clarification
  14. Ink
    Greetings, please try this workaround:
  15. Ink
    Nice to hear the problem is solved!
  16. Ink
    Admirals, most likely the problem is related to hardware issues, e.g. overheating. Have you recently played any high demand games with no issues?
  17. Ink
    Просьба проверить личное сообщение на форуме
  18. Ink
    Greetings, just have checked - the buy and both versions buttons are working fine, could you please clarify if the problem is still there?
  19. Ink
    Greetings, just have checked - the buy and both versions buttons are working fine, could you please clarify if the problem is still there?
  20. Ink
    Greetings, have you checked spam folder just in case? Please check private forum message for additional clarifications
  21. Ink
    Greetings, for future similar cases, you can change the donwload method in the launcher settings. Click on the mail address in the top right section of launcher and click on "Settings", then activate/deactivate the "Use a P2P connection" option, as shown on screenshot:
  22. Ink
    Greetings, please check private forum message for additional clarification
  23. Ink

    No game key

    Ink replied to Tyzan's topic in Installation Issues

    Greetings, please check private forum message for additional clarification
  24. Ink
    Greetings, please check private forum message for additional clarifications
  25. Ink
    Greetings, please contact Xsolla support team directly via 24/7 live chat option at help.xsolla.com or email support@xsolla.com - that would be the fastest way to resolve such issue, you will need to provide receipt number of the purchase or similar information (Xsolla team will guide you)
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