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Greetings Admiral. Could you please clarify if you got the Steam key? You have to follow this guide to activate it: In case you have not recieved the key, please send a private forum message to me and include there email address that was used to purchase the game.

Добрый день. Не вижу от вас репорта по F11 - просьба уточнить, Вы его посылали?

Добрый день. В файлах игры есть локализационный файл, нажмите Win+R и введите %HOMEPATH%\AppData\LocalLow\Game Labs\UA_Age of Sail\Localization После этого откроется папка с данным файлом. Официальные локализации будут выполнены позже, после доработки всех элементов игры

According to the post, the initiator started the boarding and only after that a broadside were fired and crew killed, is this correct @Drugie ?

Greetings, could you please clarify if you just bought and installed the game or you were able to play in past and the problem just recently occurred?

Greetings, Could you please check private forum message for addition clarification

Greetings Admiral. Ultimate Admiral: Dreadnoughts is not yet available on Steam Early Access, the Steam key will be sent to you as soon as the game is available there, at the moment we cannot provide exact date but we will try to release Early Access as soon as possible. For upgrade to get access to the current version, please contact Xsolla Team via 24/7 live chat at help.xsolla.com or support email support@xsolla.com - they will guide you on how to upgrade the version. Just in case, Ultimate Admiral: Age Of Sail was recently released in Steam Early Access, by any chance, did you mean this game?

Updates on Steam version might be delayed unless you want to try it from beta branch, please check topics here: https://steamcommunity.com/app/1069650/discussions/3/

Greetings, With the Determined Defender perk on you can be boarded only if the initiator has more crew than you. According to the screenshot your opponent had more crew than you.

Captains, The problem is fixed (short connection outage on server side) and server is available again. Apologies for the inconvenience caused.

Captains, War Server is currently not available. We are investigating the reasons and will keep you posted. Apologies for the inconvenience caused.

Real life threats are against game rules and Steam Eula. Appropriate actions are taken.

This is a UI bug, according to the logs there were 9 players + 1 fleet NPC ship in this Hostility Order. The bug will be fixed within one of the next patches. Thank you for the report.

Greetings Captain. During a boarding action you can fire broadside by [ and ] default buttons. Caused damage depends on various factors like state of the hull and cannon types. For example, carronades with grape shot might cause significant crew casaulties on damaged hull. Based on the screenshot there are no strange or cheating facts.

Я свяжусь с Вами по результатам исследования репорта.

The case is under investigation

Greetings. Please just report it in game, you do not need to post insults in the tribunal, chat report is enough

Steam is the official game forum. This forum is more like developer forum.

Greetings, could you please clarify what do you mean exactly, what ban?

@mahouista Greetings, It is nice to hear the problem is solved! Just in case, here is the workaround how to keep Citrix installed and still be able to play the game: The workaround is to try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix): Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Greetings, please check private message on forum

Greetings, the link to download the game should be included in the receipt email. Please check private forum message for additional clarification.

Nice to hear the problem is solved! The problem is some email domains consider mails from Xsolla as spam and either put it in the junk folder or completely block it.