Ink

Вы переустановили пакеты от Майкрософт? Windows полностью обновлена?

Просьба удалить и установить по новой пакет Visual C++ для Visual Studio 2013 пакет Visual C ++ для Visual Studio 2015, 2017 и 2019 скачать можно с сайта Microsoft: https://support.microsoft.com/ru-ru/help/2977003/the-latest-supported-visual-c-downloads

Вы пробовали эти пункты?

Просьба уточнить, у Вас игра вылетает сразу после запуска или после выхода в море из порта, как описано здесь? Если вылетает сразу после запуска, просьба уточнить - у вас установлена программа Citrix workspace?

Попробуйте следующее: https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/ https://forum.game-labs.net/topic/19975-workaround-for-certain-ui-loading-problems-inlcuding-trader-tool/?do=findComment&comment=542624 Переустановите игру Если проблема сохраняется, просьба отправить из лаунчера игры в Стиме crash report Как только репорт отправится, его номер будет автоматически скопирован в буфер, просьба его тут написать (по типу NAS-123456789)

Greetings Admiral. Could you please be so kind and clarify what Speed Basics have you tried, the first or second one? In the first you are not supposed to fire as provded in the description: In case you were playing the second mission, please be so kind and capture a video

Greetings, Doxing attempts are illegal in many countries and should be handled by the platform where they happen. For example for naval action it would be naval action game, naval action facebook and naval action forums. The screens your provided do not belong to Naval Action or Game Labs platforms, are not official and are not managed by Game Labs. By posting and being present on unofficial platform you are not protected by GL. If they have the official name in them its illegal. Please provide the links to the platform. If you believe someone doxxed you on those platforms please report this to platform mods, then if they don't act to the platform, and if they don't act go to the local police. For example if you were doxxed on unofficial discord or unofficial reddit you should first report the case to mods and file the complaint using the privacy help line of the platform (usually they have one). Most platforms take these cases very seriously and will ban the person who doxed you. If you want to continue this further, file the report to the police (USA and EU will most likely act on it). Posting private information is against the law in many countries. Unfortunately we cannot help more as we are not even present in that discord and they are private to us. Some unofficial platforms are biased against the devs or a game and might not help you at all (in this case go directly to platform privacy violations channels). We encourage users to use only official platforms like Game Labs forums as you are protected from doxing and we do not even allow posting private anonymous messages here.

Sure, at later stage the game will be available on Steam

After investigation no alt abuse is found. The case is closed

Could you please clarify if the problem is gone now?

Captain, it seems you experience temporary connection issues. The servers run without issues at the moment

Under review

Could you please clarify if you tried to open the folder with the launcher.exe file?

Glad to hear the problem is gone

Greetings Admiral, Please open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts In case the launcher is intalled properly a folder will appear with the launcher.exe file. In case you get an error message, most likely the launcher was not installed correctly and you have to install it again

Greetings Admiral, Please start the launcher and leave it for about 5 minutes- the state has to be changed to “Play”

Greetings Admiral, Please check this guide:

Nice to hear the problem is solved!

Please write me on ink@navalaction.com from the email that was used to purchase the game

Greetings Admiral, please contact Xsolla Team through this guide

Greetings, please contact Xsolla support team - it is the fastest way to solve the problem, please check topic:

Greetings Admiral, you need to login with the email that was used to registration, e.g.: 1) you downloaded and installed the launcher 2)you created an account using example@example.com and a password 3) you confirmed the registration via the confirmation link that was sent on example@example.com 4) you login to the launcher using example@example.com as login 5) you redeem the key that was sent to you and game download will start

You can try to uninstall 2013 package and 2015, 2017 and 2019 package and reinstall it from MS site: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

We will check the report, thank you for reporting

When you face this error again, could you please run task manager and search for a process called “launcher” and end it?