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Apologies from me, I could describe it in more details initially. Thank you for supporting us, we greatly appreciate it!

Have you created account for UA: Dreadnoughts? Once you create account, there should be a confrimation mail from Xsolla, have you activated it? To avoid misunderstanding, if you created acount abcd@abcd.com for the first game (UA: AoS) and want to use the same address for the second game (UA: D), you must also register within the second launcher (UA: D) with abcd@abcd.com email You won't be able to login to the second launcher by just entering your email without registration

Greetings, Accounts for different launchers are not linked together, you have to create new account to each game, however you can use the same address for UA: D launcher that was also used for UA: AoS launcher

Greetings! In order to reset settings please follow this workaround: close the game open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\UA:Age of Sail right click on the folder "UA:Age of Sail" and delete it close regedit After this all settings should be reset

Greetings! Please check private forum messages for clarifications

Dear Manuel, It’s a big earthquake from Apple that affects even large companies. Please check for example: https://www.rockpapershotgun.com/2019/10/09/macoss-32-bit-breaking-catalina-update-is-live-wreaking-havoc-on-classic-game-collections/ Unfortunately, unlike Microsoft (which makes sure that old applications are working on new Windows) Apple decided to cut all old apps and force developers to find a solution. It was unexpected to lose so suddenly the Mac OS compatibility. We will try to fix the issue, but we cannot promise when this will become possible, since we made the game long ago and we need to hire people and train them to repair the problem. However, the only game that is affected by this is Ultimate General: Gettysburg. All other games in the series, e.g. UG: Civil War does support 64 bit OS

Thank you all for the feedback about crash and crash fixes!

Greetings! Could you please clarify if the problem is still there?

Greetings, once the launcher is installed, there should be an icon on your desktop If you can't find it, please check that the launcher is installed by this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ There should be launcher.exe file

Greetings, please check private forum message for additional clarifications

Greetings, You can purchase the game again on your email and then forward the downloand link and key emails to your friend

Greetings, please check private forum message for additional clarifications

Greetings! You have bought a recipe, not an item. Once the recipe is used, in order to be able to craft the said gunpowder, you also need the workshop building

Greetings! Once you create account in the launcher, you must also get account confirmation email, could you please clarify if you checked this email (also in spam folder)?

Greetings, please check private forum message for clarifications

@Roadkill There is no bug, you have earned 9.999 points, due to roundings it is shown as 10.0 Please participate in one more battle to gain another kill or assist to complete the mission

Greetings, please check private forum message for clarifications

Greetings, please check private forum message for additional clarifications

Once it happens again, could you please make a screenshot of the issue, then open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 29.10.19.txt) Please copy the latest log file and screenshot, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach both files Could you please clarify if there is no "launcher" proccess in the task manager?

Captain, unfortunately this is a local case and there are issues related to your ISP. Here is a standart workaround to fix such issues: Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters

Greetings! It’s a big earthquake from Apple that affects even large companies. Please check for example: https://www.rockpapershotgun.com/2019/10/09/macoss-32-bit-breaking-catalina-update-is-live-wreaking-havoc-on-classic-game-collections/ Unfortunately, unlike Microsoft (which makes sure that old applications are working on new Windows) Apple decided to cut all old apps and force developers to find a solution. It was unexpected to lose so suddenly the Mac OS compatibility. We will try to fix the issue, but we cannot promise when this will become possible, since we made the game long ago and we need to hire people and train them to repair the problem.

Greetings, this is a known issue, will be fixed. Apologizes for the inconvenience

Once it happens again, could you please make a screenshot of the issue, then open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 29.10.19.txt) Please copy the latest log file and screenshot, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach both files

Please check private forum message for additional clarifications