Ink

Greetings, is the problem still there? Could you please clarify have you tried to restart Steam?

Greetings, In case the problem still there, please contact Xsolla team through this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 27.10.19.txt), please copy the latest file and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach the log file.

Greetings, please check private forum message

Greetings, please check private forum messages for more clarifications

Also, have you tried to run the launcher as Admin? In case the problem still there, please contact Xsolla team through this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 27.10.19.txt), please copy the latest file and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach the log file.

Greetings, could you please locate output_log text file in the game flies (Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data) and send it to ink@navalaction.com with a brief description of the problem - include there your forum name and RTX2060) with the said card, perfomance on your PC is indeed very strange, the ouput_log file will help to solve the problem.

Could you please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game Labs\Ultimate Admiral Dreadnoughts delete all files via shift-delete restart the launcher

Greetings, please check private forum message for additional information

Greetings! Could you please make sure the launcher is not blocked by antivirus/firewall software, also have you tried to reinstall the launcher?

Apologize for the inconvenience caused. Xsolla team is investigating the problem

Your game access is linked to the account in launcher, you can install the game on new PC, login in the launcher and start to play

Greetings, thank you for the feedback. Could you please try this workaround: Open task manager and end process "launcher" and restart the launcher Please reply here if the problem still there

Greetings, the link to download game launcher is included in the receipt please check forum private message for more clarifications

Greetings, please check private forum message for more clarifications

Greetings, please check private forum message for more clarifications

Greetings, please check private forum message for more clarifications

Captains, Due to additional hardware upgrade on server side, there will also be additional (usual) evening maintenance on Novermber 4th. Preliminary schedule: 4.11.2019 10:00 UTC - 11:00 UTC - general daily maintenance 4.11.2019 21:00 UTC - 22:00 UTC - additional evening maintenance 5.11.2019 10:00 UTC - 11:00 UTC - general daily maintenance We will keep you updated with more news as time goes by. Apologize for the inconvenience caused.

Could you please try to use "Repair" function in the launcher options?

Greetings, could you please try to use "Repair" function in the Launcher (Click on "Options", then "Repair")

Greetings, please check private forum message for clarifications

Thank you for the feedback - information on the issue is sent to Xsolla

Greetings! Could you please try the updated workaround: Click on "Forgot your password?" option A window will appear with redirection to browser Please close the window by hitting on "X" Go the recently created tab in browser and click on < (back) symbol (highlighted in red on the screenshot) . You do not need to change the password After this please try to login in your account on web After these steps above, the Captcha must appear and you will be able to login in the launcher Please let me know if the problem still there.

Greetings, Please check private forum message to provide more details

Greetings, please check private forum messages for more clarifications

Greetings, please check private forum message for more clarifications