Ink

Сaptains, in this thread please provide feedback on updated tutorial

Captains, in this thread please provide feedback on new Hercules ship, e.g. stats discussion, problems with the ship you noticed etc.

You get the rattle note for general exams, Hercules and naval clocks are rewarded for the final exam

Captains, If you do not know this already - please keep in mind that if you have lost an item (ship or other stuff) due to technical faults or bugs you can expect compensation. If we can establish that you lost items due to game bug, or technical fault by Game-Labs - you can get it replaced. Examples of cases where we provide compensation: Ship turned over and sank due to bug Ship was lost due to server crash Ship data got corrupted and it became unusable How to report: Please fill in-game report via F11 and include as much details as possible: description of a bug and details of lost item (in case it is a ship - wood type, installed upgrades, guns type). It will speed up investigation by a lot. You can also send in-game mail to character "Ink" or create a thread in support section either in Steam or Game-Labs forum Character or outpost deletion by your kids. If your kids somehow managed to delete character or outpost, we can provide one time compensation of 1 ship and 1 item that you lost. Please also send in-game report via F11 and include as much details as possible: character name or city with the deleted outpost, approximate date when it happened, ship and item you would like to be compensated.

Captain, we speak only about our plans.

Naval Action is a multiplayer game, we do not plan to shut down it. Single player cannot be deployed for Naval Action but there are plans for future single player games in the genre.

Captain, it seems you deleted your previous character Captain Zilvus on 01.02.2018 (2nd January) with active experience and other active (not used from the redeemables box) assets

This is a known problem, will be fixed according to priority list. The workaround is to avoid opening bottles in areas that are close to shallow zones. Also, based on logs the shipwreck was still in deep water area

This is not a ban but a rare minor bug. The workaround is simple - just relog. P.S.: Chat bans apply to all channels

Do you have fully updated Windows 8.1? Please also check the Prerequisites section in the link, like you have also to install "April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355)"

Captain, please make sure you have installed this windows update: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

You are not banned. Please provide more information about chat issue that you are experiencing via personal message

It is caused by issues related to rounding. Will be fixed in the upcoming patch

Captain, unfortunately game data can not be transferred from one Steam account to another one at this stage.

Captain, please check private message. Potential fix will be applied in the upcoming patch.

Captain, what was the last time you logged into the game? Have you checked the redeemables box?

Captain, please check this thread:

Captain, please make sure you have installed this windows update: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows then try to update and install all 2013, 2015 and 2017 packages from this: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Under investigation

Still under investigation

Pirate clans only are able to join a battle on two different sides.

Captains, another workaround that might help with certain UI issues (like missing chat tabs). close the game, open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game-Labs\Naval Action delete all files in the folder After this, launch Naval Action and check the issue.

Captain, please try this workaround (the game should not be running): 1) Press Win+R on keyboard, 2)Type %HOMEPATH%\AppData\LocalLow\Game-Labs\Naval Action 3) Delete everything in the folder

Captains, Steam services experienced temporary issues by that time, the problem should be gone now

As the first step, please reinstall MS redist packages from this site: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads 2013, 2015 and 2017