Ink
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Everything posted by Ink
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Appropriate actions will be taken. Thank you for the report
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Greetings Admiral, Since then there is a new guide on how to approach with that kind of issues, please have a look here:
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The link does not open
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Greetings, Could you please clarify if you tried to run the launcher as admin?
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Measures have been taken. Thank you for the report
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Depending on your video card, please check the latest drivers either here https://www.nvidia.com/Download/index.aspx?lang=en or https://www.amd.com/en/support
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Ok, thank you for clarificaitons
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Measures have been taken. Thank you for the report
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Greetings, It is not currently on the list but might get in once we start working on options after the Campaign Have you tried to test all three? But this is a temporary default game launcher that will be dropped once the game is close to release
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Uninstaller deletes contents of its directory?
Ink replied to burning_gl0w's topic in Installation Issues
Your description was sent to Xsolla support team, they will investigate it and contact you with the additional clarification if needed -
На предоставленных скриншотах не видно нарушений правил. Просьба предлагать предложения по доработке игровых механик в соответствующих разделах форума по игре.
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It is ok - you can keep both software installed with a little workaround: The workaround is to try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
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Captain, unfortunately sometimes there could be temporary connection issues between USA and Europe on third side ISPs that we cannot affect in any way. In case the problem is on the server side we allways make announcement about it
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Hello, Captain. Do you experience the same in other modern games? Have you tried to make a clean gpu driver installation?
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Captain, still, the same error on port 8080
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The 8080 port is blocked, this is the reason of your issue, please check antivirus/firewall settings and properly allow the game there
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Greetings, have you made a connection test or do you have a video with disconnects? It seems you were experiencing connection issues
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Captain, according to logs the date was 6th May, not 5th May. If you encounter a similar issue in future, please make sure to capture a screenshot with the date
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Captain, the compensation reward had to be redeemed until 10:00 UTC on May 10th (before the maintenance)
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Uninstaller deletes contents of its directory?
Ink replied to burning_gl0w's topic in Installation Issues
Could it be that you created a shortcut from the launcher after you moved the installion files a folder above? We have tried multiple methods of installing the game into a none empty folder and it was not successfull. Your case is sent to Xsolla support team, they will contact you if they need more information about the case -
Greetings Admiral! Have you checked an in-game guide that you can access through the top right side of the main game screen? There are help topics that might help you get familiar with the game
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Please sendconnection test report (3rd option in the game launcher in Steam). Once the report is sent please paste the number here (it will be copied into buffer, something like NAS-1234567)
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После изучения данного случая будут предприняты соответствующие меры
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Uninstaller deletes contents of its directory?
Ink replied to burning_gl0w's topic in Installation Issues
@burning_gl0w You cannot install the game just on drive D:\ - game launcher does not allow it You cannot install the game into a NON-EMPTY folder You can only install the game into an EMPTY folder. If you dropped other files into a game folder they will be deleted after the uninstall. This is a game folder and all files from the game folder will be deleted. But you cannot install the game into a NON-EMPTY folder as was stated above. -
Uninstaller deletes contents of its directory?
Ink replied to burning_gl0w's topic in Installation Issues
Greetings, please check private forum message for additional clarification (e-mail address that was used to login to the launcher)
