Ink

Sorry, but this is not possible, you need to wait till GB is going to take it back

Guys, could you please report the issue through F11 button in the game and then post here the report name? (it is copied to clipboard right after the report is sent, so you just paste it here by ctrl+v)

Thank you, the issue is addressed

Please, provide more info: Win10 32 or 64 bit, GPU name (it must support Direct X11 and shader model 5).

По умолчанию она не в доке столицы, где Вы появились после создания персонажа, а находится в меню Redeemables, как показано на скриншоте http://i.imgur.com/X7DItsY.png Пожалуйста, проверьте ее наличие там.

Captains, while we are looking into the issue, sound bugs are not a big priority at this stage, but we will address them once we fix other things

Unfortunately, without access to the router and failed connection test report, there is no other way to play but using VPN / Mobile data.

Did you try to search the item in the upgrades sections (where it should be)? About second issue - there was an issue with a server on Provider side, the problem is already solved, more info here: http://forum.game-labs.net/index.php?/topic/9168-connection-issue-in-battles/ Unfortunately, there is no way to recover the durability, sorry for inconvenience, captain.

z4ys, could you F11 the issue, please?

The sound issue might be caused by multiply soundcards / output devices using. We are looking into this issue. The second issue indicates problems with connection to servers. How offten do you experience it? Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients, k9 web protection filters etc.), disable antivirus, firewall any other protection/filtering software, also, you can try to put your router into DMZ mode.

Репорты по обеим проблемам указывают на отсутствие связи с сервером. Проверьте, пожалуйста, доступность следующих портов на роутере: 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 Также, попробуйте отключить файрволл/антивирус, программы наподобие utorrent, фильтры наподобие k9 web protection. Дополнительно может помочь организация демилитаризованной зоны (DMZ) для компьютера.

Пожалуйста, отправьте репорт из игры по кнопке F11 сразу, как только зайдете в игру после произошедшего разрыва связи

I guess with a custom low-med settings you will be able to achieve 30 FPS. I'm running the game on the weaker PC, athlon x4 750k, radeon 7770 and 4gb ram, on low-med custom settings, it is quiet playable still, it is in general around 20-30 FPS and around 10-15 in a tough battle

Please, send a bug report through F11 reporter in the game. Once it is sent, ctrl+v the report name here (it is copied to clipboard)

I've addressed the issue, will inform you asap

could you please send in game bug report by F11 and post the name here? It wll be copied to the buffer once it is sent, so you just ctrl+v to post it.

Did you try to update the sound drivers, reinstall the game?

No need to bump in the future, everything is seen

Please, send the crash reports through Steam launcher (3-rd option) and post the report name here (like NAB-12345)

Are you using any kind of program called K9 to filter traffic (keeps kids safe) or any other filtering software? Also, did you try to put your computer to DMZ on router? The last step would be to run connection test report (4-th option when in the Steam launcher) and post here the report name, I will then address the issue.

Did you activate them into your dock from the Redeemables button with your previous character? In that case they were lost

Yes, please, try it as the first step

What is your ingame nickname and server?

Do you have the latest sound drivers? If no, try to update it

Премиум-корабль, яхта, давался как подарок игрокам, которые оформили предварительный заказ игры на период с осени 2014 года по 21 января 2016 года через систему PayPal. Данный корабль не предоставляется игрокам, которые купили игру через Steam.