Ink

Captain, your case is under investigation.

Captain, could you please check amount of free crew in the main port UI, e.g.:

Update 30th August 2018 Battle rating has been corrected for some of first rates: L'Ocean 900 BR Santisima 800 BR Diana sailing curve has been properly applied on live servers

Please clarify if the problem is solved with provided workarounds.

This is not a bug. Please keep in mind that upgrades mechanic are going to be overhaul

Players are warned about server maintenance in advance. If it is clear that the battle won't be finished before server shutdown, it would be better to sail away and leave the battle. Please use the report function inside the game to report chat abuse: Right click on a player with abusive chat line and click on "Report".

Captain, port 8080 is blocked for Naval Action. Please check router and/or antivirus/firewall software. Full list of ports that are needed to be open for Naval Action: 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600

In such cases, please also complete a connection test report via Steam NA launcher 3rd option, without anything (either connection test and/or F11 report) it might be hard to find out the reason of problem.

Captain, please check private message

Investigation complete, appropriate actions were taken

Investigation complete, appropriate actions were taken

Captain, the problem should be fixed by now, please check in the game. Send me a private message if the problem is still on.

Under investigation

@Sir Imbriglicated Captain, please check private message regarding character name who sent a F11 report. If it were you, than logs show that you capture ships, which is a reward by itself. In order to receive marks you need to destroy it via damage or click on the sink button after boarding @Buba Smith Please check this topic

This is a known issue that we plan to fix in the upcoming patches (not the closest one though)

Please follow those steps: 1) check integrity of game files: right click on Naval Action in Steam lib, then properties->Local files->Verify integrity of game files 2) - open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards), type: regedit - go to HKEY_CURRENT_USER\SOFTWARE\Game-Labs\Naval Action - right click on folder Naval Action and delete it check this thread with images how to delete the folder in case you are not 100% sure: 3) open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game-Labs\Naval Action delete all files in the folder

Ports should be open as as tcp/udp Please re-check 8080 port

connection reported indicated that the port is blocked. Besides that, there were some packet losses

Please open 8080 port for Naval Action application

Captain, I will reply to you once the problem is investigated. Meanwhile, could you please check integrity of game files: right click on Naval Action in Steam lib, then properties->Local files->Verify integrity of game files

Captain, since the first disconnect were a connection test report sent as well? As it could be a temporary connection issues on player side. How far away?

Captain, as the first step could you please update GPU drivers?

Closed

Appropriate actions were taken

The problem was fixed. Marks will be sent tomorrow after maintenance.