Ink

The case will be investigated, most similar cases are end up being the target initiated a kill mission

Nice to hear the problem is solved! If the problem re-appear please let us know.

There are two options, to delete the contract (completly delete the contract and items) and to cancel the contract (items will be given back). If you are sure you canceled the contract but items were not given back and you have not sent the F11 report, please name exact date when it happened

Could you please paste the number here? (it will be copied into buffer once the report is sent, something like NAS-123456)

Please check forum private message, the issue has to be solved by now.

The case will be investigated based on chat reports. Meanwhile you can put the person to ignore list to avoid him completely.

@ThonysCould you please send crash report via the second option in NA launcher in Steam ("Report Crash")

@Dave Hadley Also could you please, while playing NA, check the GPU temperature (when its about to bsod) with a program like GPU-z?

Please check private forum message

Both servers are not linked to each other in any way since 2017 year, you create two different characters on both servers and play independently

Could you please clarify if you have access to the email address that was used to purchase the game? If so, please send me a private forum message and provide the address (or you can send a mail to info@ultimateadmiral.com from your email) If you lost access to the email, please restore it by using default "Forget password" procedures

After investigation green on green damage is confirmed, Accused player received a warning according to game rules.

After investigation green on green damage is confirmed, Accused players received a warning according to game rules

@Arkinus As the game was released from Early Acess on June 13th and there was a release wipe. Pvp server was completely wiped, pve server was partially wiped: War server Full reset: Everyone starts fresh from clean slate. Only clan lists will remain intact. Tutorial progress will be reset Peace server Partial reset: Rank, Crafting rank, Knoweldge slots and knowledge books will remain Everything else will be wiped, and tutorial progress will be reset. Compensation ships for latest server problems will be added on launch as a timed redeem

@Bodye Please check forum private message

Have you lost access to the email that was used to purchase the game? The fastest way to resolve issues related to account recover would be to contact Xsolla team either via Live Chat at help.xsolla.com or email support@xsolla.com

Captain, please check private message for more clarifications

There is no bug, the change was deployed in patch 32: https://steamcommunity.com/app/311310/discussions/15/3557193237110167834/#c3557193237114337751

Under investigation

Greetings! Please check the original email from Xsolla (with the game key and link to downloand the launcher) in your inbox. If you cannot find it, please let us know.

@Dread2005 Please reply on my private forum message

Captain, according to the logs the lvl 2 shipyard was deleted by you on 10th September, then you built a new lvl 1 shipyard (exact date 09/10/2019 21:06:47)

This is a known issue, will be fixed once fully reproduced

Under investigation

@McPoyle Captain, could you please clarify if the problem is still active?