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Ink

Developers
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Everything posted by Ink

  1. Captain, could you please try this workaround:
  2. Greetings, Could you please try this workaround: Please click on the mail address in the top right section of launcher and click on "Settings", then activate/deactivate the "Use a P2P connection" option as shown on the screenshot
  3. @Cerestine @ham Greetings, please check private forum message for more clarifications
  4. Greetings, Refunds are handled by Xsolla. Could you please check their refund policy at https://xsolla.com/refundpolicy/en-us and contact the support team.
  5. Greetings! Thank you for the feedback. Would be there any option to capture the bug on video and send it to me on ink@navalaction.com?
  6. Greetings, The crash is a known issue and we are working hard to iron them out. Thank you for the feedback and patience. Once crash happens again, could you please locate output_log text file in the game flies (Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data) and send it to ink@navalaction.com with a brief description on what mission and after what (if its clear) it happened, if you haven't do so yet.
  7. Greetings, The crash is a known issue and we are working hard to iron them out. Thank you for the feedback and patience. Once crash happens again, could you please locate output_log text file in the game flies (Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data) and send it to ink@navalaction.com with a brief description on what mission and after what (if its clear) it happened, if you haven't do so yet.
  8. Greetings, The crash is a known issue and we are working hard to iron them out. Thank you for the feedback and patience. Once crash happens again, could you please locate output_log text file in the game flies (Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data) and send it to ink@navalaction.com with a brief description on what mission and after what (if its clear) it happened, if you haven't do so yet.
  9. Greetings, Please check private forum message for more clarifications
  10. Greetings, You can try a different settings by this workaround: Please click on the mail address in the top right section of launcher and click on "Settings", then activate/deactivate the "Use a P2P connection" option as shown on the screenshot
  11. Greetings, Could you please check private forum message for more clarifications
  12. Greetings, could you please check private message for more information
  13. Greetings, Could you please check private forum message for more clarifications
  14. Captain, could you please clarify if the crash happens on starting the game?
  15. Thank you for the feedback, will be fixed
  16. Greetings, Could you please check forum private message for more clarifications
  17. Greetings, the case is under review:
  18. Greetings Captain, over the year your characters were banned for 7 days multiple times due to high amount of negative behaviour including anti-semitism, religious and general trash talking. Given the fact your behaviour in chat was not improved, the last chat ban is the permanent one
  19. Greetings, Please make sure to report the chat via in-game report function. The case is under investigation. Appropriative actions will be taken
  20. Ink

    No game key

    Greetings, could you please check private message for more clarifications
  21. @CCesternino The workaround provided by Xsolla: Click on "Forgot your password?" option A window will appear with redirection to browser Please close the window by hitting on "X" and also close the recently created tab in browser. You do not need to change the password After this please try to login in the launcher (using your current email and password), the Captcha will appear and the problem must be solved Please let us know if the problem still there
  22. Greetings, Could you please clarify if you confirmed the registration in the launcher? There had to be another mail from Xsolla with the confrimation link once you created the account
  23. Ink

    No game key

    Greetings, could you please check private message for more clarifications
  24. Ink

    No email ...

    Greetings, could you please check private message for more clarifications
  25. Greetings, could you please check private message for more clarifications
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