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Server issue after maint 16 Oct? - PLEASE Report in this topic if you have lag, disconnects and long load times


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Posted (edited)

I also be having refusals, and major server lag whilst in game. No ship, empty store etc...

It made Eddy, the Cabin boy cry.   :(

Edited by Pagan Pete
Posted

As at 1632 BST. post the 2nd reboot today response times are still slow in port screens. Took over 30 secs to get into OW from clicking 'sail' button in port. Most of that time was stuck in the port screen.. Also logging in to game still took repeated attempts and was very slow after the 2nd reboot. Same as before the 2nd reboot.

Appears not to be fixed fully.

Posted

Uk for me terrible lag a few hours ago after maintenance now if i craft something i have to wait 20 seconds for it to complete,earlier i teleported to the dutch capital and it wasn t there it took a long time to appear i was just looking at a beach,no ships in port etc

Posted (edited)

UK

Still happening at 1830 BST

Login is failing most times

If I do get logged in then there is massive lag on any of the port screens or getting into OW. Several times I get the 'missing ship' when going into OW but after a while it reappears.

OW sailing, once fully in, is ok

Edited by Feuersturm
Posted

UK 1859 hrs still happening Login failed 7 times,VERY slow to load screens in port.Sometimes getting the missing ship and a ping of zero.WHEN i can get in all seems fine untill i go into port and we are back to stage one again!

 

Ditto - at 1913. Given up. Cant get in at all now.

Posted

Unfortunately, there is no good news for now

 

We are able to reproduce the issue from different locations in EU and US, but we are unable to fix it right now.

We are looking for possible workarounds or temporary fix, but this will take some time.

 

It could be related to tier1 providers issue happened today around mid-day EU time, in this case we would need to wait for it to be fixed by them

  • Like 1
Posted

After a small investigation I found that there is quite few games with similar issues, can you please test some other MMO's (especially located not on your continent) and check - does it work for you or not.

Thanks!

Posted

UK . Had to try 6+ times to login to game. Still getting lag when using menus, items not being visible for 20-30 seconds at end of fights and when in port transferring or buying goods can take multiple attempts to move.

Also, occasional long load times. Doesn't seem to happen on every load screen, just 50% of time roughly.

Posted

Unfortunately, problem still exists, switching to another internet provider (mobile 3g/4g, wifi access point with different ISP) may help

 

Problem related to interconnection between tier1 providers and needs to be fixed by them, we are looking for possible ways to avoid that kind of issues in future

  • Like 1
Posted

major issues are coming from UK (Sky provider are affected, not sure about others, but EE works) and US (most of providers), most EU countries works, but may experience lags. We don't have any information from Asia yet, few people from NZ and Australia reported no issues

Posted

yeah I am having the problems as mentioned before and can confirm I'm in the UK and with Sky. Also at a guess, this is also the cause of having no ship visible and the camera stuck underwater?

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