Ink Posted March 10, 2016 Posted March 10, 2016 Please, provide connection test report (4-th option in Steam Launcher)
Ink Posted March 11, 2016 Posted March 11, 2016 It could be an issue on your end, Captain, it is hard to say without connection report though
Kanay Posted March 14, 2016 Posted March 14, 2016 Hello, PVP1 maybe have crashed , no way to dock in ports anymore, other players reporting the same, some reporting being tagged but battle not starting etc Last time this happened it was a server crash so i guess it is the same right now. Thanks
Hans the Hawk Posted March 14, 2016 Posted March 14, 2016 Definately crashed, was in port but couldn't do a thing
Cpt Shadow Posted March 14, 2016 Posted March 14, 2016 yes server shows as up but cant log character in, now error reports, just doesnt login.
_X_Apophis_X_ Posted March 14, 2016 Posted March 14, 2016 (edited) Aye I concur PVP one also when you got o log on screen it says medium but no ping level Edited March 14, 2016 by _X_Apophis_X_
Kanay Posted March 14, 2016 Posted March 14, 2016 from this thread : http://forum.game-labs.net/index.php?/topic/11997-technical-problems-with-pvp-eu-1/ PVP EU 1 Servers are down We are investigating the issue. Apologies for the inconvenience caused by this. 1
Cubik Posted March 15, 2016 Posted March 15, 2016 hello, total noob here. In fact, I can't even enter the game! I'm at the initial screen listing 4 potential servers (2xEU and 2xUS) but no matter which one I try to connect to I get an error message after the count to 10. Help?
Ink Posted March 15, 2016 Posted March 15, 2016 hello, total noob here. In fact, I can't even enter the game! I'm at the initial screen listing 4 potential servers (2xEU and 2xUS) but no matter which one I try to connect to I get an error message after the count to 10. Help? Captain, could you check the workaround for connection issues? Quote Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode. If this won't help, please send report through Steam Launch option "Report Connection Test" and post report name here (it will look like NAS-XXXX) Also, please, send connection test report (4-th option in Steam Launcher)
Cubik Posted March 15, 2016 Posted March 15, 2016 Captain, could you check the workaround for connection issues? Quote Also, please, send connection test report (4-th option in Steam Launcher) Ha, I love the use of "Captain"! Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game - no idea how to do that, help! turn off all programs which use internet heavily (like torrent programs, netflix clients), - I'm using my work machine so definitely no torrent programs being used, like-wise with Netflix etc disable antivirus, - At work, disabling anti-virus probably sack-able offence! turn off k9 web protection filter or similar to that filters - Don't know what that is, but am at work so not sure that's an option also, you can try to put your router into DMZ mode - No access to router I've just sent connection test reports through Steam launcher for all 4 servers.
Ink Posted March 15, 2016 Posted March 15, 2016 Ha, I love the use of "Captain"! Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game - no idea how to do that, help! turn off all programs which use internet heavily (like torrent programs, netflix clients), - I'm using my work machine so definitely no torrent programs being used, like-wise with Netflix etc disable antivirus, - At work, disabling anti-virus probably sack-able offence! turn off k9 web protection filter or similar to that filters - Don't know what that is, but am at work so not sure that's an option also, you can try to put your router into DMZ mode - No access to router I've just sent connection test reports through Steam launcher for all 4 servers. Just to clarify, your steam name is oldchina? If not, provide it please. Also, please try to set Compatibility with Windows 7 on the both client.exe and client_,exe files (here \SteamApps\common\Naval Action)
Cubik Posted March 16, 2016 Posted March 16, 2016 Just to clarify, your steam name is oldchina? If not, provide it please. Also, please try to set Compatibility with Windows 7 on the both client.exe and client_,exe files (here \SteamApps\common\Naval Action) Yes, Steam name is oldchina. I just tried setting compatibility to Windows 7 on both .exe's but no change I'm afraid. Same result.
Ink Posted March 16, 2016 Posted March 16, 2016 Yes, Steam name is oldchina. I just tried setting compatibility to Windows 7 on both .exe's but no change I'm afraid. Same result. Could you write please exactly what kind error you have when trying to enter a server? Or make a screenshot and post it here. Your reports does not show any issue it seems.
Jan van Santen Posted March 19, 2016 Posted March 19, 2016 dropped out of PvE. On relog server is shown as working, but w/o a ping Steam report sent.
Loner Posted March 19, 2016 Posted March 19, 2016 I installed the game . But starting a game , there is a window... Help me please!
thasrull Posted March 19, 2016 Posted March 19, 2016 same thing no connection A planned maintenance ?
Ink Posted March 19, 2016 Posted March 19, 2016 Captains, due to technical problems on the provider side, the PvE server had been unavailable for about 2 hours. It is open already. Sorry for the inconvenience. Loner, we have disscussed your issue here
scottydog Posted March 20, 2016 Posted March 20, 2016 Hello Shipmates. Naval Action crashed on us yesterday and when we try to log on this message ' Sending crash reports 1/1' is displayed and we can't log on. Can any one help us please. X
Ink Posted March 20, 2016 Posted March 20, 2016 Hello Shipmates. Naval Action crashed on us yesterday and when we try to log on this message ' Sending crash reports 1/1' is displayed and we can't log on. Can any one help us please. X What is your character name? You can not join to US PVE server only, or all servers?
scottydog Posted March 20, 2016 Posted March 20, 2016 Thanks for replying Ink. My Character name is Seaman Staynes. We use the EU server but have tried logging to the others with the same result. The game crashed yesterday and the message 'Sending stored crash reports 1/1' appears after the shard screen etc. Also we have tried to fix this by reinstalling the game but no difference.
scottydog Posted March 20, 2016 Posted March 20, 2016 Hi ink. We reinstalled the game after cleaning everything Naval Action off the PC. All is working now but the crash caused us 1 Durability on a new Renomee but we've also been given 19 !!!!! Repair kits for her. Thanks again for responding.
Cubik Posted March 23, 2016 Posted March 23, 2016 Could you write please exactly what kind error you have when trying to enter a server? Or make a screenshot and post it here. Your reports does not show any issue it seems. Sorted now - the IT department opened the ports up and I can access the game. Thanks for the help though!
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