raskolnikoff Posted September 20, 2015 Posted September 20, 2015 Hello everyone, Over this weekend we've received multiple reports from you (users) and us (servers) about different network related issues. We are looking into the problem, but for now we're guessing that it's related to our hosting provider or "higher" level (interconnection between EU/US providers) Usually issue goes away in 10-60 minutes, but it may remain for a longer time, we hope to find solution and fix for it within couple of days 2
teatrader Posted September 20, 2015 Posted September 20, 2015 Restarting fixed all my issues after this Server problem
SteelSandwich Posted September 20, 2015 Posted September 20, 2015 (edited) Well, the strange part is that we (most people at lynix ts) have never experienced this before. Yet over the course of this weekend, this seems to have occurred quite times. End result varying from rubber-banding, massive or straight forwards DC's. I really appreciate that a statement is made, it gives some form of comfort that it isn't an user-end issue. Edited September 20, 2015 by SteelSandwich 2
Llewellyn Jones RN Posted September 21, 2015 Posted September 21, 2015 We noticed this as we all joined the Big action South of St Nicolas last night this could have been in the same window many of the players having trouble getting into the battle instance
raskolnikoff Posted October 16, 2015 Author Posted October 16, 2015 Regarding issues on 16th of October: We are able to reproduce the issue from different locations in EU and US, but we are unable to fix it right now. We are looking for possible workarounds or temporary fix, but this will take some time. It could be related to tier1 providers issue happened today around mid-day EU time, in this case we would need to wait for it to be fixed by them 2
raskolnikoff Posted October 16, 2015 Author Posted October 16, 2015 After a small investigation I found that there is quite few games with similar issues, can you please test some other MMO's (especially located not on your continent) and check - does it work for you or not. Thanks!
raskolnikoff Posted October 16, 2015 Author Posted October 16, 2015 "Quick-fix", more like recommendation - please try using other connection (mobile phone, neighbors wifi?) to connect to the game, if it helps - please reply here
raskolnikoff Posted October 17, 2015 Author Posted October 17, 2015 Thanks, Feuersturm Slowness and lagginess are expected through 3g - pings and throughput are way worse on it, but main purpose of the test is to check works it or not in general.
raskolnikoff Posted October 17, 2015 Author Posted October 17, 2015 major issues are coming from UK (Sky provider are affected, not sure about others, but EE works) and US (most of providers), most EU countries works, but may experience lags. We don't have any information from Asia yet, few people from NZ and Australia reported no issues 1
raskolnikoff Posted October 17, 2015 Author Posted October 17, 2015 Please, everyone who's experiencing issues, run the program which can be downloaded from the link (https://www.dropbox.com/s/nb14fdloxa5nqnz/ConnectionTest2.zip?dl=0) send me output.txt which will be regenerated after test is done Steps:1. download file from link 2. extract it 3. get to the folder with ConnectionTest.exe 4. start it 5. wait for program to close (it may take couple of minutes) 6. send output.txt and information about your country and ISP to denis@game-labs.net Thanks in advance! UPDATE: connection tool may look like frozen/hang, it's ok, give more time to it (few minutes)
raskolnikoff Posted October 17, 2015 Author Posted October 17, 2015 Thanks for everyone who already sent us their results For now we can see that most issues are caused by Cogentco or one of his subsidiaries (a top level internet provider which used by ISP's like Sky in UK and Time Warner Cable in US) We are sending all collected information about the issue to our hosting provider and they will work on issue together with us Unfortunately, we can't give any ETA for the fix right now, but we hope to get it done before Tuesday (20th of October) Sorry for inconvinience 3
Liberty Jack Posted October 17, 2015 Posted October 17, 2015 Thanks for looking into this fix.... I sent my Data
PIerrick de Badas Posted October 17, 2015 Posted October 17, 2015 have you to still report or is it useless as you know the serv has problem?
Pagan Pete Posted October 18, 2015 Posted October 18, 2015 Imagine world before internet I can't believe ye spent a week at sea and rode all day just to tell us that…
Hugh Latham Posted October 18, 2015 Posted October 18, 2015 (edited) After over an hour the connectivity program continued to work, so I stopped and restarted it.The second run completed in about 30 seconds, but failed to create a output.txt file. I'm in Southern California and my internet provider is Verizon. Edited October 18, 2015 by Hugo Leopard
joshy359 Posted October 18, 2015 Posted October 18, 2015 major issues are coming from UK (Sky provider are affected, not sure about others, but EE works) and US (most of providers), most EU countries works, but may experience lags. We don't have any information from Asia yet, few people from NZ and Australia reported no issues im in uk and my ISP is virgin media and all is working fine
PIerrick de Badas Posted October 18, 2015 Posted October 18, 2015 Paris and Orange, i send output and nothing is working, atm i can't play.
Pagan Pete Posted October 18, 2015 Posted October 18, 2015 Pagan Pete be stuck in harbor fer these doldrums. Cant sail without internet wind...
Calico Jack Posted October 18, 2015 Posted October 18, 2015 I am in Australia Telecom is my ISP been having problems all over wk/end with disconnections failure to login,when i have been able to login ship is missing on ow no chat channels and very lagy in crafting area too
raskolnikoff Posted October 19, 2015 Author Posted October 19, 2015 From new reports we see that issue is going to be fixed within a day, issue was related to interconnection between top level internet providers 1
Pagan Pete Posted October 19, 2015 Posted October 19, 2015 (edited) Glory be unto Flying Pig Cloud! Me ISP vexation has been assuaged! Dear Devs, May ye Suckle at the teat of Pig Cloud. May ye wallow in her healing mud. May ye be blessed by the Salted Pork, The Ham, and the Holy Bacon. Thank you! Edited October 19, 2015 by Pagan Pete
raskolnikoff Posted October 19, 2015 Author Posted October 19, 2015 Feuersturm, if issue will remain for you after tomorrow, please PM me
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