Premium Key supplied by Xsolla invalid

[Mighty D]

Entered premium key - emailed by Xsolla. It isnt accepted by the game hub. Contacted Xsolla. Supplied them a screenshot showing the problem, a screenshotted receipt from then when I pre-ordered. They refused to help unless I provided them with a screenshot from my bank account proving payment. Its clearly far more of a security risk to provide bank account screenshots to some anonymous 3rd party - as opposed to resending a key, for a pc game, to an email address that you already sent it to, along with a receipt for payment etc. Very much an unreasonable request. 

[Ink]

On 6/12/2024 at 12:37 AM, Mighty D said:

Entered premium key - emailed by Xsolla. It isnt accepted by the game hub. Contacted Xsolla. Supplied them a screenshot showing the problem, a screenshotted receipt from then when I pre-ordered. They refused to help unless I provided them with a screenshot from my bank account proving payment. Its clearly far more of a security risk to provide bank account screenshots to some anonymous 3rd party - as opposed to resending a key, for a pc game, to an email address that you already sent it to, along with a receipt for payment etc. Very much an unreasonable request. 

Greetings General, apologies for the inconvenience with the Steam key, please contact me on ink@navalaction.com from the email address that was used to purchase game (your Xsolla account ID) and provide the code they have sent to you

[Ink]

On 6/12/2024 at 12:37 AM, Mighty D said:

Entered premium key - emailed by Xsolla. It isnt accepted by the game hub. Contacted Xsolla. Supplied them a screenshot showing the problem, a screenshotted receipt from then when I pre-ordered. They refused to help unless I provided them with a screenshot from my bank account proving payment. Its clearly far more of a security risk to provide bank account screenshots to some anonymous 3rd party - as opposed to resending a key, for a pc game, to an email address that you already sent it to, along with a receipt for payment etc. Very much an unreasonable request. 

Steam keys have been just sent

[Blackdog]

Ink, I seem to be missing the general edition once i moved over to steam. I don't see the place to add my backer name on the lobby screen.

Thanks

[Ink]

On 9/11/2024 at 5:03 AM, Blackdog said:

Ink, I seem to be missing the general edition once i moved over to steam. I don't see the place to add my backer name on the lobby screen.

Thanks

Greetings Admiral.

In order to add your backer's name, please launch the game via the GameLabs launcher version and add the name. The name will be added to the game within the next update.
After that you can continue to play the game via Steam.

[Blackdog]

i have deleted the launcher when i transferred the game, where can i get it again?

 

Thanks

[Blackdog]

i think i got it. Thanks for the help.

[Ink]

On 9/14/2024 at 11:10 PM, Blackdog said:

i have deleted the launcher when i transferred the game, where can i get it again?

 

Thanks

There should be links in the receipt email I guess, I'm glad you have solved the problem