Game install issue

[alexrodgersaf]

Game says there is an unpacking error. No matter how many times I try to reinstall it says the same thing.

[Ink]

5 hours ago, alexrodgersaf said:

Game says there is an unpacking error. No matter how many times I try to reinstall it says the same thing.

Greetings Admiral.

Could you please try follow this guide and contact Xsolla support team:

• Capture a screenshot with the problem, or a short video showing the problem
• Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log
• There will be log files from the launcher (e.g. 16.09.21.txt)
• Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video.

Please keep us updated on the problem, hope it will be resolved soon