Unable to load game from Launcher

[dlmongoose]

Hello,

I downloaded and installed the game, have been trying to load it the first time and does not load. I hit "play" from the launcher, select my resolution and quality (have tried different settings), and click "Play!".  The game attempts to start then exits immediately to the launcher again. Here is the debug info. 

please assist.

[Ink]

10 hours ago, dlmongoose said:

Hello,

I downloaded and installed the game, have been trying to load it the first time and does not load. I hit "play" from the launcher, select my resolution and quality (have tried different settings), and click "Play!".  The game attempts to start then exits immediately to the launcher again. Here is the debug info. 

please assist.

Greetings Admiral.

Could you please clarify if you are using Citrix workspace software? If so please check this workaround:

The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix)

• Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok
• Expand System devices tab and find Citrix Virtual Bus Enumerator
• Right click on it and select "Disable"