Game crashing upon launch

[Grodlet]

It says as I launch it "The code execution cannot proceed because libssl1_1-x64.dll was not found. Reinstalling the program may fix this problem." The thing is i dont know how to reinstall it after uninstalling it without purchasing the whole game again. 

[Ink]

12 hours ago, Grodlet said:

It says as I launch it "The code execution cannot proceed because libssl1_1-x64.dll was not found. Reinstalling the program may fix this problem." The thing is i dont know how to reinstall it after uninstalling it without purchasing the whole game again. 

Greetings Admiral! Could you please clarify is your Windows up to date?

[Grodlet]

3 hours ago, Ink said:

Greetings Admiral! Could you please clarify is your Windows up to date?

My windows is up to date and is windows ten as its version. Hope your well

[Ink]

15 hours ago, Grodlet said:

My windows is up to date and is windows ten as its version. Hope your well

As the first workaround, please try to completely reinstall the game:

1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained:

2.1)

• Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\
• Right click on Ultimate Admiral Dreadnoughts folder and delete it

2.2)

• Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards)
  • type: regedit
• Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts
• Right click on  Ultimate Admiral Dreadnoughts folder and delete it
• Close regedit

3) 

• Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\
• delete the folder Ultimate Admiral Dreadnoughts if it is there

4) Install the launcher and download the game

 

[Grodlet]

How do I reinstall the launcher? When I go to https://www.dreadnoughts.ultimateadmiral.com/pre-order on your website I can only buy the game again. Thanks for your help so far I appreciate it!

[Ink]

On 6/9/2021 at 7:44 PM, Grodlet said:

How do I reinstall the launcher? When I go to https://www.dreadnoughts.ultimateadmiral.com/pre-order on your website I can only buy the game again. Thanks for your help so far I appreciate it!

Admiral, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game