Unable to activate on a new computer

[zantaclaws]

I am unable to launch the game on my new computer, i had purchased the game and had it installed on an old PC, now when i try to play the game it wants me to input my key, when i input the key it tells me it is an invalid key.

[Ink]

On 5/17/2021 at 1:44 AM, zantaclaws said:

I am unable to launch the game on my new computer, i had purchased the game and had it installed on an old PC, now when i try to play the game it wants me to input my key, when i input the key it tells me it is an invalid key.

Greetings Admiral.

It means you did play earlier under another login name (email address). Most likely on the new PC you created another account and login name and tried to activated already redeemed key. You have to use your previous login (email address) to authorize in the launcher and continue to play the game.

If you don't remember a password, there is a forget password? button in the launcher. You can also try to contact Xsolla 24/7 live chat support available at help.xsolla.com

[zantaclaws]

Ok, Thank you, i will try!

[Ink]

On 5/26/2021 at 6:25 AM, zantaclaws said:

Ok, Thank you, i will try!

Admiral, is everything ok?