High-Admiral-Whatshisname Posted March 26, 2021 Posted March 26, 2021 Hello, I've been getting problems launching the game : the launcher begins normally, connecting me to my account, but then i get an almost normal window, except for the tiny problem of not having the "PLAY" button available to click (see screenshot). Could you help me solve this please ? Best Regards, High Admiral Whatshisname
Nick Thomadis Posted March 26, 2021 Posted March 26, 2021 Hello, you must press the button "Redeem Key" and input the key you received in your email, when you purchased the game.
High-Admiral-Whatshisname Posted March 26, 2021 Author Posted March 26, 2021 Hello Nick, When I input the key, it says "You already have activated this game package", which is not surprising given that i managed to play the game a few weks ago after activating it
Ink Posted March 26, 2021 Posted March 26, 2021 23 minutes ago, High-Admiral-Whatshisname said: Hello Nick, When I input the key, it says "You already have activated this game package", which is not surprising given that i managed to play the game a few weks ago after activating it Admiral, please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game
High-Admiral-Whatshisname Posted March 28, 2021 Author Posted March 28, 2021 (edited) Quote On 3/26/2021 at 8:25 PM, Ink said: Admiral, please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game Hello Ink, I tried your procedure (including downloading the launcher again, but the result is the same : no play button, and a message saying I already have activated the package if I try to put the key agin. Edited March 28, 2021 by High-Admiral-Whatshisname
Ink Posted March 28, 2021 Posted March 28, 2021 6 hours ago, High-Admiral-Whatshisname said: Hello Ink, I tried your procedure (including downloading the launcher again, but the result is the same : no play button, and a message saying I already have activated the package if I try to put the key agin. Admiral, please send me a mail on ink@navalaction.com from email address that was used to purchase the game and include there your activation code
High-Admiral-Whatshisname Posted March 29, 2021 Author Posted March 29, 2021 The probelm is solved, thank you for your help. Best regards High Admiral Whatshisname
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