Is it possible to get a refund?

[sherttt]

Hello.
I bought the game through your site through Xsolla. 
I respect the work you do very much and am very interested in the game.
Unfortunately, my life situation changed, I had to sell my discrete GPU, and two hours of attempted play on my iGPU proved it's not really playable. And I don't really have time nor energy to play, anyway.
I've played only a couple hours and won't have a chance to play in probably a very long time. Hence, I would like to know, can you get me a refund in this situation? I don't feel entitled to it, but getting an amount of money which is not insignificant in my current circumstance back for something I can't use would help a lot.
If that doesn't really work with your refund policy - that's unfortunate, but thanks for your time anyways.

[Ink]

19 hours ago, sherttt said:

Hello.
I bought the game through your site through Xsolla. 
I respect the work you do very much and am very interested in the game.
Unfortunately, my life situation changed, I had to sell my discrete GPU, and two hours of attempted play on my iGPU proved it's not really playable. And I don't really have time nor energy to play, anyway.
I've played only a couple hours and won't have a chance to play in probably a very long time. Hence, I would like to know, can you get me a refund in this situation? I don't feel entitled to it, but getting an amount of money which is not insignificant in my current circumstance back for something I can't use would help a lot.
If that doesn't really work with your refund policy - that's unfortunate, but thanks for your time anyways.

Greetings Admiral!

We do not manage refunds. Either Steam or Xsolla (your case) handles it. Please try to contact Xsolla support via 24/7 live chat at help.xsolla.com

[sherttt]

38 minutes ago, Ink said:

Greetings Admiral!

We do not manage refunds. Either Steam or Xsolla (your case) handles it. Please try to contact Xsolla support via 24/7 live chat at help.xsolla.com

Oh, I see. I contacted Xsolla, they said that type of purchase is unrefundable. 
Well, that's life.