No Refund Yet?

[Kewuane]

Hi, first off just wanna say this game is gold and full of heart but just one issue. I accidentally bought two limited edition keys. Apparently the xsolla website stated that my card didn't go through so I tried it the second time and apparently after sometime I get an email with two keys and I have been trying to refund one key but xsolla has not responded to my request or forward anything regarding that. They say they will get back to you in two days...its been two weeks...nothing. 

Any reassurance to a solution would be nice.

[admin]

1 hour ago, Kewuane said:

Hi, first off just wanna say this game is gold and full of heart but just one issue. I accidentally bought two limited edition keys. Apparently the xsolla website stated that my card didn't go through so I tried it the second time and apparently after sometime I get an email with two keys and I have been trying to refund one key but xsolla has not responded to my request or forward anything regarding that. They say they will get back to you in two days...its been two weeks...nothing. 

Any reassurance to a solution would be nice.

@Ink will help you find out

[Ink]

13 hours ago, Kewuane said:

Hi, first off just wanna say this game is gold and full of heart but just one issue. I accidentally bought two limited edition keys. Apparently the xsolla website stated that my card didn't go through so I tried it the second time and apparently after sometime I get an email with two keys and I have been trying to refund one key but xsolla has not responded to my request or forward anything regarding that. They say they will get back to you in two days...its been two weeks...nothing. 

Any reassurance to a solution would be nice.

Admiral, please write to me on ink@navalaction.com from email adress that was used to purchase the game (and paste this description of the problem)

You can also try to contact Xsolla team directly via 24/7 live chat at help.xsolla.com or email support@xsolla.com