Unable to install

[Cookie4U]

Two days ago, my game files went haywire with the launcher not starting, so i tried to reinstall yesterday. At first, it was simply the install being really slow at 25kb/s compared to my normal download speed of 10 mb/s, but after 15 minutes an error message pops up, something ending with error 4. it was late, so i decided to wait and try again today, but now im not even able to log into the launcher, i've been loving the game and would like to play again asap. 

[Ink]

19 hours ago, Cookie4U said:

Two days ago, my game files went haywire with the launcher not starting, so i tried to reinstall yesterday. At first, it was simply the install being really slow at 25kb/s compared to my normal download speed of 10 mb/s, but after 15 minutes an error message pops up, something ending with error 4. it was late, so i decided to wait and try again today, but now im not even able to log into the launcher, i've been loving the game and would like to play again asap. 

Greetings, please make sure there is no "launcher" process in task manager.

Also to avoid low downloading speed, check this workaround:

Click on the mail address in the top right section of launcher and click on "Settings", then deactivate the "Use a P2P connection" option as shown on the screenshot:

 

[Cookie4U]

3 hours ago, Ink said:

Greetings, please make sure there is no "launcher" process in task manager.

Also to avoid low downloading speed, check this workaround:

Click on the mail address in the top right section of launcher and click on "Settings", then deactivate the "Use a P2P connection" option as shown on the screenshot:

 

thank you for the reply, the issue that I'm having now is not that the launcher don't start, but that the sign in is stuck at “loading game access details...”

 

edit: I've managed to log in now after 6 minutes on that screen. But the issue is still slow speed capping at 60mb/s, I have deactivated p2p option. 

Edited April 20, 2020 by Cookie4U
more info

[Cookie4U]

Update: the install once again failed with the following error code

 

[Ink]

47 minutes ago, Cookie4U said:

Update: the install once again failed with the following error code

 

Admiral, could you please make a screenshot of the issue, then open Windows Command Prompt (press Windows + R), then type: 

• %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log
  • There will be log files from the launcher (e.g. 20.04.20.txt)
• Please copy the latest log file and screenshot, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach both files