Payment Issue

[Czaman]

Hello,
I've got a problem with payment confirmation. I bought Limited Edition of Ultimate Admiral: Dreadnoughts, the payment got withdrawed from my bank account, but after finalizing payment I got a system message from Xsolla that payment got cancelled. So now I've got no money and no idea if I'll get the game. I checked the spam folder and see no messages there either. I'd be glad if you looked into that issue, the e-mail address I used while buying the game is the same as this forum address. 

Best regards!

[Ink]

37 minutes ago, Czaman said:

Hello,
I've got a problem with payment confirmation. I bought Limited Edition of Ultimate Admiral: Dreadnoughts, the payment got withdrawed from my bank account, but after finalizing payment I got a system message from Xsolla that payment got cancelled. So now I've got no money and no idea if I'll get the game. I checked the spam folder and see no messages there either. I'd be glad if you looked into that issue, the e-mail address I used while buying the game is the same as this forum address. 

Best regards!

Greetings Admiral.

Most likely the payment was not complete and the money will be returned to you within a certain time period. Please be so kind and contact Xsolla Team directly via 24/7 live chat at help.xsolla.com - they will provide all the details about the payment and will help you to complete a succefull purchase.

Please keep me updated on the issue.

[Czaman]

8 hours ago, Ink said:

Greetings Admiral.

Most likely the payment was not complete and the money will be returned to you within a certain time period. Please be so kind and contact Xsolla Team directly via 24/7 live chat at help.xsolla.com - they will provide all the details about the payment and will help you to complete a succefull purchase.

Please keep me updated on the issue.

I contacted Xsolla staff, turns out security system declined my payment. I'll get the refund in 10 days, meanwhile I'll try to buy the game again. Thank you!