Could not get game access details error

[Whomst'd've]

Hi there.

I bought the game recently and have been playing it. However I tried logging in and it gives me the "Could not get game access details, please try again" every time I try to log in.

Cheers.

 

[msslupu]

same here, also, age of sails.... same issue.  

[cj95]

Im having this exact problem as of tonight.

 

I wonder if its a server thing and not us?

 

[thu]

32 minutes ago, Whomst'd've said:

Hi there.

I bought the game recently and have been playing it. However I tried logging in and it gives me the "Could not get game access details, please try again" every time I try to log in.

Cheers.

 

Same problem.  I found the launcher log out.

2020-01-15T15:28:10    INFO    ApiUsage    Bannerslist loading is finished!
2020-01-15T15:28:13    INFO    GameAccessController    Checking game access failed!  "Error transferring https://store.xsolla.com/api/v1/user/xsolla_login/game_access?xsolla_login_user_id=(my user id)&user_id=(my user id)&digital_content_sku=&project_id=43265 - server replied: Unprocessable Entity" 
2020-01-15T15:28:13    DEBUG    default    Key prefix: "launcher/Failed get game access data/3e471611-7fb5-415d-b5e6-ff80841db770/(my email address)/"
2020-01-15T15:28:13    DEBUG    qml    Load games data failed:  Could not get your game access details. Please try again.

[BELEW848]

im getting that two whats going on?

[BGSwor]

same with myself

"Could not get your game access details. Please try again."

[Marshall99]

Same here, yesterday everything worked correctly.

This morning I can't play the game. An error message appears.

[MidshipmanEasy]

Gday All,

This is happening to me also. Noticed this about an hour ago.

Is something happening on the server perhaps?

Thanks.

Tony.

[LesTurbo]

Same here!!!

 

[Baduknick]

I have the same issue as well

[jimsmith1]

I'm receiving the same error. 

[Zebgef]

I am also experiencing this issue

[as24862486]

 now It's happened to me

[Marshall99]

Now it's working! Try it!

[Baduknick]

59 minutes ago, Marshall99 said:

Now it's working! Try it!

works for me as well . Thanks

[Ink]

Admirals, apologizes for the inconvenience, the problem was fixed by Xsolla team