wunoiza Posted December 12, 2019 Posted December 12, 2019 I purchased the limited Edition via PayPal but did not receive an activation code yet (about two hours after the purchase at time of writing). I checked both my inbox and spam folder but can't find anything. Other, related emails like the confirmation of the purchase from PayPal, the link to verify my account here, etc. arrive normally.
admin Posted December 12, 2019 Posted December 12, 2019 5 hours ago, wunoiza said: I purchased the limited Edition via PayPal but did not receive an activation code yet (about two hours after the purchase at time of writing). I checked both my inbox and spam folder but can't find anything. Other, related emails like the confirmation of the purchase from PayPal, the link to verify my account here, etc. arrive normally. some providers have strong email protection and considered emails from us spam completely cutting it off (not even sending to spam filter). (if you can see this forum many people had this problem and all were solved) If you need very fast resolution please contact XSOLLA support asap (they have some form of live chat) https://help.xsolla.com/#contactUs You will need your email and estimated date of purchase - just say the same thing as here. Have not received email with key - probably cut off by spam - please help to find it. or hold on for @Ink to return and he will help you within a day or max two hours (he is travelling now). Edited 8 minutes ago by admin
Ink Posted December 13, 2019 Posted December 13, 2019 13 hours ago, wunoiza said: I purchased the limited Edition via PayPal but did not receive an activation code yet (about two hours after the purchase at time of writing). I checked both my inbox and spam folder but can't find anything. Other, related emails like the confirmation of the purchase from PayPal, the link to verify my account here, etc. arrive normally. Greetings, please check private forum message for additional clarification
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